Once business users get a taste of light and fluffy yet strangely filling cloud apps like Google’s Docs, Calendar, Gmail, and all the rest, it’s usually not long before these apps become the standard by which traditional, device-bound dishes like Microsoft’s Word and Outlook are weighed and measured — and found wanting.
So, more and more businesses migrate backend functions like email and collaboration to the cloud. Once those business users begin to spend a large part of their days in the cloud, enjoying all the benefits that SaaS offers, they get an appetite for using Google Apps as an enterprise base for other SaaS solutions, bumping suites like Office from the top of the food chain.
You’ve Got Google Apps in My Self-Service Portal! No, You’ve Got Self-Service in My Google Apps!
SAManage’s IT Service Desk for Google Apps allows users to roll out a complete enterprise IT service desk in only a few minutes. And SAManage’s single sign-on and navigation bar integration allow users to get to work right away.
Since SAManage takes advantage of single sign-on (SSO) technology, logging into their existing Google account also gives users access to their self-service portal. With one login, users can pair the power of GMail, Google Calendar, and other apps with SAManage to easily and quickly submit new service requests, check on the status of existing service requests, and collaborate across the enterprise.
Just like any other Google App, SAManage has its place on the menu, making it a seamless addition to the Google software ecosystem. Thanks to tight integration, users can get started immediately and support personnel can effortlessly keep them up to date throughout the issue resolution process.
About Brandon Miller
Brandon has been with Samanage for over three years in a variety of positions, including sales development, inside sales, customer success, and now corporate recruiting. Hosting multiple customer webinars on a variety of topics, Brandon has a deep understanding of technical support issues, implementations, and advanced trainings in IT service management. With a good handle on the industry as a whole, including competition and industry trends, Brandon remains ahead of the curve when it comes to the Samanage application, roadmap, and Community.
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