Service management solutions that grow and evolve with your business.
5 Benefits to IT Service Management
Samanage Service Platform
The smartest employee service management platform to run your service business.
Samanage for Salesforce
Extend your Salesforce Service Cloud investment with Employee Services
Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...
Learn more about Samanage for Salesforce.
Best practices and solutions to meet your service needs.
Raising the Bar
We listen closely and quickly align solutions accordingly.
Our leadership and team bring a fresh vision to the service industry.
How IT Plays a Lead Role
Who We Are
What We're Up To
Running your enterprise on Salesforce?
Sometimes the best customer service is to prevent the issue in the first... Read More
August 31, 2017
At the service desk, good IT help desk software offers comprehensive reporting of... Read More
August 22, 2017
Research shows the most important question you should ask in your customer satisfaction... Read More
August 15, 2017
What if your service desk was so good that it could solve problems before they happen?... Read More
August 10, 2017
Happy technicians lead to happier customers – and better business... Read More
August 8, 2017
The problem is that major and critical can get a little fuzzy. Depending on the... Read More
July 18, 2017
No one on your IT team interacts more with users than the people who run your help desk.... Read More
July 7, 2017
Samanage allows you to create a private URL that will give your employees access to the... Read More
April 26, 2017
Get the 101 on incident management and prevent interruption of business processes or... Read More
December 7, 2016
Whether you're trying to staff an IT service desk or whether you're an IT worker looking... Read More
November 2, 2015
With mobile interfaces, self-service portals, and automated phone systems, the IT service... Read More
September 16, 2015
Are you building (or have you already) a sleek, self-service portal that nobody uses,... Read More
August 14, 2015