The IT service desk has evolved rapidly over the past 10 years. The networked office has allowed greater efficiency in delivering IT service management, and many companies are turning to cloud-based help desk applications to minimize on-site server requirements, keep costs under control, and be assured of having the latest and greatest software version at all times.
Another great feature offered by top cloud service desk providers is mobility. With mobile apps, your IT service desk workers aren’t chained to a desk … or even to the office, for that matter.
Fully Functional With No App Required
Samanage offers mobility with no app required. Users only have to go to the mobile version of the site from a phone or tablet to access a fully-functional mobile version of the software. IT service desk workers can use the service to easily view IT asset details, manage service requests, modify asset properties, and even collaborate with end users. It’s like having the whole help desk in a phone, tablet, or Blackberry. Companies that have service desk workers on call during off hours don’t have to make special provisions as long as those workers have a mobile device with them.
Optimized for Mobile Screens
Samanage Mobile isn’t a shrunken down version of the software. It runs on any mobile device running iOS 4+, Android 2.1+, webOS2, or Blackberry 6, and it has been optimized for smaller screens. Samanage Mobile is easy to see, easy to navigate, and optimized to work efficiently on mobile devices. Is your on-call agent at the ballpark? With Samanage Mobile, she can take care of many problems right from her iPhone, before the top of the next inning. Did an agent have to go home early due to illness? His backup can handle most problems without even coming in to the office.
Advantages of Mobility
Mobility doesn’t just help the IT service desk workers. It helps end users too. When an IT worker has to go somewhere to deal with a physical device like a printer, he can scan the IT asset management QR code affixed to it and immediately have all the specs right there. Maybe it’s a printer that’s nearing the end of its service life, or is a leased device that is about to be turned in. This information can be helpful to the IT worker who is choosing the most efficient and cost-effective fix for a problem. The result is happier end users and IT workers who don’t waste time on the phone or going back and forth to his desk for answers.
The IT Office, Minus the Office
Cloud-based IT service desk software coupled with mobile apps frees up IT workers to do their work in the most efficient manner possible. In some companies, this may mean telecommuting and handling IT service problems from home. In others, it may mean a smaller contingent of workers on-site, with backup agents on call at home. And in companies with offices that are geographically dispersed, it means that IT service workers have all their tools with them, wherever they go.
Samanage is powerful, flexible cloud service desk software that gives your IT team everything they need to take care of problems in the office and on the go. When you empower your IT team with great software plus mobility, the entire business runs more efficiently. And if you want, you can try it out for yourself, right now.
About Matt Shanklin
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