Among the many benefits of creating and publishing an IT service catalog is the ability to more rapidly and effectively provision new IT services. Take, for example, the installation of a new server. Once it has been deployed, all services related to that server, including access to it, as well as routine maintenance, upgrades, or troubleshooting and repair, can be made immediately available to end users via the IT service catalog.
But, an IT service catalog can also be a great way to provision new IT services that are running in the cloud. Experts agree that cloud computing is transforming the IT service landscape, making multiple different types of systems and components available as services. One blogger even praises cloud-based services for their ability to “turn IT assets and activities into services which hide the underlying complexity of the supporting technology from our internal customers.”
And, as more and more companies turn to cloud-based services, they must find more productive and cost-efficient ways to facilitate availability and delivery to end users.
For example, an IT service catalog can be used to offer such cloud-based services as:
- The provisioning of a new virtual server.
- The deployment of additional temporary servers to process a queue.
- Termination of those temporary servers when that queue is empty.
- The creation of a new database server.
The benefits of using an IT service catalog to provision cloud-based services? More efficient and economical use of IT assets, improved allocation of IT staff resources, faster introduction and rollout of new services to end users, and greater flexibility and agility into the implementation of both cloud-based systems and related services (which gives companies the ability to more rapidly respond to emerging and evolving business requirements).