Improving IT Security in a World Filled With Hackers
With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial.
by Michael Mazyar on January 29, 2019
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to the future of IT service desks.
by Laura Miller on January 8, 2019
Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right now, then you’re probably a current, aspiring, or former IT professional.
by Jason Yeary on January 2, 2019
Let’s take a look at the ITSM trends that will shape the year to come. As far as predictions are concerned, watch out for these five IT trends – they should end up driving the year ahead, and shaping the ongoing conversation that we will have in ITSM.
by Jay Johnson on December 27, 2018
For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actually is and how to accomplish it.
by Kyle Shepard on December 20, 2018
In this post, we will examine the rise and domination of ITIL, looking into how prevalent it actually is, and why that may be so. We’ll also take a look at five of the primary ITIL alternatives available and how they differ from and mirror ITIL.
by Nathan Riley on December 18, 2018
In this article, we will look at ITSM through the lens of constant digital transformation, examining how the rise of AI is affecting humans in the IT space; the move to cloud-based self-service; and other modern support strategies.
by Matt Cox on December 11, 2018