GDPR and Data Security in ITSM
Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM vendor.
by Matt Stone on April 2, 2018
As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sales executives, developers, graphic designers -- "employees" in the organization.
by Chris McManus on March 22, 2018
Big data has made its way into just about every business unit, proving its value in streamlining operations, improving service, and reducing cost. It’s understandable, then, that the very department so instrumental in managing the influx and distribution of data would look at how they can use it to improve their own services.
by Guest Author on February 27, 2018