Your legacy enterprise software vendor is trying hard to sell you on the idea that an upgrade to their latest version will deliver tremendous value to your organization. They’ll attempt to convince you that the process will be smooth and seamless, and that, when it’s over, you’ll be the proud owner of the best solution money can buy.
But, there are a few things they’re not telling you (and for good reason). For example:
- The new release will not include the functionality you need. In fact, it’s probably packed with a bunch of features you’ll never even use.
- An upgrade will be long and complicated, and may even cause some disruption to your key IT operations. or just your desktop.
- Be prepared to devote extensive resources, both human and financial, to the upgrade project. It will be quite costly.
- They haven’t really been listening to your feedback, even if they “pretend” to do so through a Customer Advisory Board. They have other priorities.
- When you ask for a new feature, it will take years to incorporate it into the product (simply due to a longer produce development cycle and other priorities).
- Prices are likely to increase, not long after your upgrade. That includes costs for ongoing maintenance too. Yes, professional service as well.
- If you are having problems with your software, the next release may or may not fix them. In fact, you won’t know until you install and deploy it.
- Upgrading to a new release will create new issues you need to deal with. Customizations, integrations, and any modifications you made might require some level of re-doing.
- If you don’t upgrade willingly, they may make you upgrade – by dropping support and announcing “end of life” for your current release.
- The upgrade is primarily for their benefit, not yours. They’re trying to cut costs by eliminating the need to support older releases, and trying to combat shrinking license revenues, so they aren’t so reliant on maintenance income.
Think carefully before agreeing to yet another upgrade of your enterprise software solution. You do have other options. Instead of going through the vicious upgrade cycle, consider migrating to a SaaS solution built on cutting-edge Web-era technologies where the vendor guarantees to upgrade the service for you. You’ll save money through simplified deployment, minimized administration. In many cases you’ll also eliminate the hassle of future upgrades – new features will be rolled out several times each year, with absolutely no cost or effort on your part.
About Adam Shearin
Adam is an accomplished sales professional with over six years of experience working with mobile applications and cloud-based IT service desk and asset management solutions. Experienced working with a broad range of clients from SMB to Fortune 500, Adam clearly and confidently knows how to best articulate the benefits of multi-tenant SaaS-based ITSM/ITAM software. Adam's service management expertise isn't limited to IT and transcends departments organization-wide, bringing a new level of efficiency and processes to departments that once relied solely on spreadsheets and emails.
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