Some IT help desk positions require an ITIL certification, but others do not. Whether your current or would-be employer requires certification or not, it’s an excellent addition to add to your repertoire of job qualifications. In the long run, you will have more job openings available to you, more upward mobility within the company you work, and a greater earning potential with this certification.
1. Knowledge of ITIL Best Practices
Industry “best practices” are a set of techniques and procedures that have been shown to be more effective and superior to other ways of doing things. Having the ITIL best practices drilled into you during the certification process, you will be well ahead of the curve, because you don’t have to go through the trial and errors process over and over to find the best way of doing something. Knowing and using best practices means you can do things cheaper, faster, easier, and with better results. This makes your job easier, and is a strong asset to your employer.
2. Speaking a Common Language with Other IT Service Desk Professionals
Like any industry, IT has their own language. During the certification process, you will learn the terms, phrases, and methods of conveying particular situations that other tech professionals use and are familiar with. It’s easy to distinguish between tech workers who have gotten formal training versus those who are self-taught, because those with training and certifications use the correct terms to convey information about the technology being discussed.
3. Better Pay
Perhaps the best reason to go through the certification process is to get better pay. IT workers with proven levels of training can command higher salaries. The ITIL certification has five levels:
- ITIL Foundation
- ITIL Intermediate Level
- ITIL Managing Across the Lifecycle
- ITIL Expert Level
- ITIL Masters Qualification
Each step brings a higher paycheck, along with greater potential for moving up to higher positions within the IT department. The Foundation level certification will generally get your foot in the door, but management and other higher-level positions usually require a higher level of certification.
4. Certification is a Springboard to Better IT Service Management Roles
The best jobs are generally only open to IT professionals who have certifications and training. If you are planning to work for a Fortune 500 company or a branch of government, most of those hiring managers are looking for certified ITIL workers. Without the certification, you are limited to where you work, as well as the number of promotions you will be eligible to receive during your career.
5. The ITIL Certification Sets Your Resume Apart
Even companies that do not require certifications need some way to separate resumes according to qualifications and potential. With an ITIL certification on your resume, you automatically separate yourself from other help desk workers who do not have this certification. Just like college degrees, proven work experience, and highly respected schools make a resume shine, ITIL certifications mean that this job candidate is serious about their career and is willing to invest in it.
As we move further into the era of technology, employers are going to require increasingly higher levels of training and learning, because those without the strongest tech skills simply cannot compete. ITIL certification is one area where you can invest some time and money now, and see a greater earning and promotions potential for the rest of your career. Even with many ITIL practices becoming automated through the cloud, the need for highly trained tech workers continues (and will continue) to rise.