IT budgets are finally on the rise, meaning many IT help desks can finally replace some of that old, outdated hardware that’s been limping along since 2008. What can you do with your little bit extra this year? There are several ways to make those bucks give you some bang.
Swap the HDD drives to SSD
SSDs were pretty pricy when they were first introduced, but the price has come down significantly, and these drives can offer superior life and performance under certain circumstances. The primary downside to SSD is that the lifespan is only capable of lasting through a certain number of read/write cycles. But for data that just sits there and gets accessed regularly, SSD is the way to go. Since there are no moving parts, SSD is ideal for work environments in which the hardware needs to withstand some bumps and lumps, such as in laptops for service desk workers who have to go offsite or to less than pristine job sites to troubleshoot.
Boost That RAM
RAM prices are also falling, and as the amount of data that service desks have to store and track rises, this memory is a great investment. When considering RAM investments, don’t forget that more memory doesn’t just allow for more storage, it also helps the CPU run faster, which means help desk workers can get answers to users faster and close out more tickets per work day.
Switch from Wireless Internet to Wired Ethernet
Network speed has a lot to do with IT’s ability to meet demands, and also plays heavily into user satisfaction. Swapping from Wi-Fi to wired Ethernet also means more reliable service and a more secure IT environment. It’s harder for outsiders to break into a wired connection than to work their way into a wireless environment. Wired Ethernet is also ideal in office layouts that are unusual and present connectivity problems for Wi-Fi devices.
Consider Extra Monitors for Workstations
Do your service desk workers usually have several programs running at once? Most likely, the answer is yes. Studies have shown that worker productivity increases with multiple monitors when workers have to multitask for their jobs. This translates into a more efficient service desk, and also leads to less clicking to swap from program to program, which can help ward off carpel tunnel syndrome and other repetitive-motion injuries.
Upgrade to More Functional ITSM Software
Old, outdated ITSM software doesn’t offer the features and functionality available today. The latest IT service management solutions offer full-featured asset management tools, including software licensing tracking, lifespan tracking, and hardware asset management for mobile devices. Features like convenient cloud-based access and self-service portals for users makes work at the service desk go smoother, faster, and ends up with happier users.
IT budgets are expected to rise by as much as 20 percent during the year 2015. Make sure your wish list is all filled out when the new budget comes knocking at your workplace.