Sometimes we just have to hum along to a little Bob Dylan and remember that the times really are “a changin’.” There’s no bigger case in point than job roles created and centered around IT service management software. No, we’re not talking about the Desktop or Help Desk Technicians at your office. They will continue to remain your go-to person for all technology meltdowns. We’re talking about the positions within corporations that are solely dedicated to the maintenance and upgrades of software solutions like Remedy and ServiceNow.
Certified Developer Career Path
In the past, BMC Remedy created a Remedy Developer career. This technically skilled individual came with coding skills, and as they built their experience around the product through training and certification they became Remedy Certified Developers. This quickly lead to consulting companies creating Remedy Consulting Divisions and Remedy partner organizations were built and flourished entirely on delivering Remedy development.
Today, despite the attrition in the Remedy customer base, there is actually a shortage of Remedy Developers. Where have they gone?! Well, no one wants to start a career and build skills around aging technology. Companies are moving away from aging solutions because once they lose their dedicated developer they can no longer manage the maintenance, upgrades, implementations, and customizations.
Why Customers Should Care
So, with that history in mind, why is ServiceNow heading down that same path? For $29,000 and an investment of 32 days, you can now become a Certified ServiceNow Developer with the promise of a flourishing career at a big consulting company. History doesn’t always repeat itself, but it stands to be a growing concern for the customer base of ServiceNow. Will ServiceNow customers be competing for what may become a shrinking talent pool as the career potential starts looking less attractive?
But, what if you don’t have a dedicated employee that has the time, bandwidth, and budget to become certified in ServiceNow? That’s when you take a good hard look at the solution you are investing in. These are not the kind of costs that are in the forefront of your decision making and tend to make a grand appearance down the road when you least expect it (or when you really don’t have the ability to make it happen). Consider a solution that will not only grow with you, but doesn’t require an expert to make it do what you need it to do… like Samanage.Does Your ITSM Solution Require Certified Developers? Click To Tweet