Technology is changing. Quickly. A legacy system used to come with a life expectancy of 20 or more years. Some systems have been serving the same business for forty years. But the rapid and drastic developments in technology have now reduced the life expectancy of software packages to a decade, sometimes half that. We have entered the third phase of the computing era, and it looks much different than its predecessors.
What is the Third Platform?
The third platform is the next step in the evolution of computers. The first platform was mainframes. Mainframes gave businesses the ability to collect, store, process, and retrieve enormous data sets for the first time. The second platform was PCs. Now, the computing power required for high-level processing and data retrieval was no longer confined to big business. Individuals could leverage this power from a small, desktop system.
The third platform is multifaceted. It includes mobile, the cloud, big data analytics, and social media. Mobile is the largest factor in this new third platform, because all of the others (the cloud, data analytics, and social media) must be accessed via mobile devices. The third platform is based on the always-connected motto of today’s industries. The third platform is a method of consolidating all of these complex and critical aspects of IT into one cohesive, easy-to-manage platform.
What Does the Third Platform Involve?
There are several factors at play that are driving adoption of the third platform. Without these new innovations, evolution into the third platform would not be possible. Key factors driving the third platform are:
- Advance virtualization. Physical machines are expensive to buy, costly to operate, require lots of space, and require regular maintenance. Plus, there are repairs to be made on physical machines. As systems and machines are virtualized, organizations can take on greater workloads for less money.
- More bandwidth. As Internet speed and capabilities improve, cloud access is faster and easier. Leveraging mobile for everyday transactions would have been impossible in a 2G environment. It just wouldn’t have been practical.
- Standardization. As organizations adopt standardized ways to approach and deal with tech advancements like mobile, cloud, and social media, these processes become more efficient.
- High-quality cloud platforms. As private and hybrid clouds offer greater service, higher speeds, and increased computing power, the cloud becomes a viable and preferable option to conduct business.
- The complexity and costs associated with maintaining legacy systems. It is cheaper and easier to develop new IT infrastructure to handle the latest innovations than to attempt to restructure and patch old systems not designed to handle mobile, cloud, and social.
- Security. As critical and sensitive information and transactions are moved online, it is essential that organizations develop a secure approach to doing business over the Internet.
How Will the Third Platform Change the IT Service Desk?
The third platform stands to improve the efficiency of operations and return a positive ROI quickly. The third platform reduces the need for expensive in-house IT infrastructure, along with the costs of this equipment, storage, operational expenses, and maintenance expenses. This, in turn, lessens the burden on internal IT staff. IT service management becomes simpler, easier, and cheaper. IT departments can get more done with less investment, and eliminate much of the redundancy that drives up system complexity and costs.
Part of adopting the new third platform is upgrading to a cloud-based ITSM solution that can meet your needs heading into this brave new world of technology.
About Laura Miller
Laura Miller is the Director of Sales in North America for Samanage. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura's ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.
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