As we’ve covered in our previous blogs in this series, Gartner is forecasting that by next year, 75 percent of all businesses will have adopted this process. Bimodal IT keeps two styles of production in place, working together in harmony towards your business goals:
- The more linear Mode 1 emphasizes stability and accuracy
- Mode 2 is nonlinear and thrives on agility and “learning through iteration”
But while many businesses may try, only half on average will succeed.
We’ve covered the possible obstacles you may encounter in your service desk, and now we’ll take a look at another important area that Gartner has identified as a possible barrier that could prevent you from successful implementation: Your information management.
Technology is increasingly becoming more modern, so why shouldn’t the way you approach the data that comes from all this innovation? Gartner’s Information Capabilities Framework (ICF) can be used to address all the new information you’re gathering as you approach business processes in a new way.
Rethink the Way Your Organization Approaches Information
Right now you probably approach data in what Gartner describes as “classic information management,” information is usually top-down, disseminated from the higher ups before being dispersed to the troops. While this may work well for the old way of doing IT (or Mode 1), Mode 2 won’t thrive under this information management style. Information and analytics leaders, most likely in Mode 1, might be left behind as agile production and a nonlinear approach to development can create a gap between the old way of thinking and the new.
Gartner recommends the ICF structure for Mode 2. Because this mode contains “reconfigurable…capabilities,” your information structure will need to be able to address each new use case. In addition, the benefits include metadata “creation, sharing and maintenance” (along the top) and “semantic consistency” (listed on the lefthand side).
Described as a reference framework, ICF will allow you to be able to adapt to more specific use cases by “abandoning specific application design.” When describing the use cases that can benefit from this structure, Gartner states:
“Use cases typically need multiple capabilities interacting with each other (and with some specialized
capabilities). Technologies may offer multiple capabilities, and common capabilities may be found in
multiple technologies. Often they are deployed implicitly throughout the IT infrastructure. However,
capabilities are best thought of as a set of services.”
It’s also important to take into consideration that changing the way you approach information will eventually have to be an enterprise-wide endeavor. Most likely, your business’ objectives are driven by acquisition, from your vendor relationships to multiyear contracts and the way that deployments are performed on-premises. It’s a stable way to approach business, and it’s probably the most common. But as you adopt Mode 2 into your enterprise, you’ll need to approach things with reconfigurable capabilities that are flexible, and that’s where the ICF structure can become even more valuable.