Even in small and medium-sized businesses, more IT teams are turning to cloud resources. Whether they’re using SaaS in different departments or deploying workloads with public cloud providers, IT is moving workloads out of the data center. Cloud enables IT to scale asynchronously without major capex investments, and organizations pay only for the resources they use. Although timetables may vary, IT ops teams are getting smaller thanks to automation, and they’re expected to do more with less.
In the modern organization, agility is essential, but if you aren’t careful, you find yourself stumbling from crisis to crisis. Agility without organizing principles is reckless. And that, my friends, is why ITSM and DevOps are a good idea.
ITSM needs DevOps to shake it up and make it adaptable to the modern organization, but DevOps needs the solid foundation of ITSM just as much. Implemented in balance, the two philosophies make each other better. Together, they create an organized yet flexible service management strategy.
Let the ITSM Flow Through You
ITIL, the most well-known distillation of ITSM best practices, was never designed to be a rigid framework with the unquestioned authority of holy writ. Its five core practices – service strategy, service design, service transition, service operation, and continual service improvement – were built for interpretation through the framework of your organization’s needs. ITIL is a system of thinking as much as it’s a menu of IT practices. When IT thinks with ITIL, IT first identifies business objectives and customer needs, and then it develops services to meet those needs.
Developers envision applications as a series of interconnected services, particularly as they rely more on APIs, microservices, and event-driven computing. On the ops side, IT is evolving to understand Everything-as-a-Service (EaaS), from core functions like compute, network, and storage to synthesized concepts like Identify-as-a-Service (IDaaS) and Security-as-a-Service (SECaaS). ITIL may be over two decades old, but its service-oriented vision is the perfect conceptual framework for IT today. Your customers, both individuals and business segments, need services, and you’re there to deliver them.
Your DevOps Has Made You Powerful
The how of service creation, implementation, and management is where DevOps really shines. It gets you away from the checklist, forces you to be driven by customer needs, and prevents you from making the perfect the enemy of the good. If ITSM orients your thinking, DevOps crystallizes your service management priorities. It focuses you on getting things into production, whether they’re applications or processes you want to implement.
You may not manage the day-to-day functions of IT the way you used to — in many cases, automated solutions can do ops tasks faster and smarter. When the machines that support services aren’t under your roof, your job transitions from tinkerer to services broker. For many workloads, you can now access resources at the touch of a button rather than ordering hardware and configuring systems yourself. DevOps pulls you away from constant wheel reinvention, forcing you to put services into production faster and orienting you toward solutions that don’t have to be built from scratch.
ITSM and DevOps Bind the Galaxy Together
It’s time to get away from an ITSM or DevOps approach and restore balance to the force. ITSM frames your mission and your core functions as an IT pro. DevOps helps you deliver services better and faster. Download our white paper: Transforming ITIL to Fit the Modern IT Organization.
About Danielle Livy
Danielle is the Senior Director, Marketing at Samanage. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.
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