What’s one of the most common misconceptions about an IT service management solution? That it is only designed to facilitate IT processes. Processes that include IT for small parts or for large parts, have the ability to be automated, ensuring approvals from appropriate team members and that technology is assigned.
While bringing a new employee into the work family is exciting, seeing an employee go can be tough. If they’ve been there for a while, it’s even more crucial that their transition out is easy for everyone involved. This includes you, the IT professional. So how can you utilize IT asset management processes in these situations? We’ve got five best practices for you.
1. Off-Boarding 101: Turn in Your Badge and Gun (USB)
You love your employees. You admire their work ethic and, over the course of many late nights at the office, they’ve become something like family. You don’t want them to go — that’s why you hired them!
But, let’s just say that in the case that someone is leaving, for whatever reason, having a set idea of what assets are in their possession is key. You’ll be able to avoid awkward conversations (“Oh, uh, that really nice keyboard? I have no idea where it went. Okay, bye!”) and have everything readily accounted for.
2. Your New Employee Can Literally Walk in the Door and Start Working
Maybe you want to have some sort of welcome or orientation before they jump into work, but with IT asset management, you can ensure that you have the resources for a new employee to join the team.
Mike is joining on Monday. His manager has put in a request for all the items he needs to be successful. Keyboard, mouse, laptop, ethernet cable? Check. All that’s missing is the phone. Luckily that’s included in your service catalog workflow and IT is already on it. You’re able to track when the phone will arrive so that when Mike comes in, you can let him know it’s on the way.
3. Make Sure All Software is Up to Date
So, you’re on top of all the software that your employees are currently using. What about the software that’s on that laptop Jake left when he resigned to hike the Pacific Crest Trail? A new employee is going to need that laptop, and it will probably need to be reformatted to fit their specific needs. IT asset management can ensure that every device on your network is updated or let you know when it needs a little TLC.
4. Putting Out Fires
When an employee leaves, they don’t always tell you if something isn’t working quite right. To be honest, employees in general seem to fall into two categories: Those that always think something needs to be fixed and those that won’t ask you for help until the very last minute. For all of these use cases, it’s helpful if there’s an easy way for you to check in on the asset they are using. As an employee is off boarding, have a checklist to ensure that they hand over everything of the company’s that they currently have in their position.
For your existing employees, the service desk is an easy way for them to request your help. Instead of people running over to your desk and tracking you down throughout the day, they can simply contact you or utilize the self-service portal to resolve what may be a very common issue.
5. Automate Everything
Beyond IT asset management, you can build on and off-boarding processes into your service catalog that will help automate everything. For example, once the employee has handed you all their devices, you can mark it as “done,” which will then notify HR that the employee is ready for them. Or, let’s say you help a new employee set up their voicemail. After you’ve marked that done, their manager will get a notification so they know that they can step in and help them with the rest of the steps on their first day at work. It’s just another way that ITSM can make your work day a whole lot easier.
Your IT service management can help your in ways that you may not have thought of, and it’s an invaluable tool to have during the crucial personnel periods of on and off boarding. We hope these tips help you emphasize the value an IT solution can bring to the business. Be sure to check out The Secret Life of IT Assets white paper for more info on how inventory tracking can help you.
About Nathan Riley
Nathan Riley is a Sales Director, ITSM at SolarWinds. He has nine years experience in the industry, and has had a front row seat for the evolution of service management as a platform for the entire organization. He helps organizations ranging from SMB to Fortune 500 bring customized service to employees. Nathan proudly served the United States Armed Forces in the United States Marine Corps.
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