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Samanage Service Platform
The smartest employee service management platform to run your service business.
Samanage for Salesforce
Extend your Salesforce Service Cloud investment with Employee Services
Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...
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Running your enterprise on Salesforce?
In this post, we will examine how to handle complaints, and give you a list of the top... Read More
December 6, 2018
Effectively setting and managing customers’ expectations is what drives their level of... Read More
December 4, 2018
Many IT teams in schools are cobbling together convoluted systems to manage and serve a... Read More
November 30, 2018
Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are... Read More
November 29, 2018
Pre-planning and practicing internal communication in anticipation of the next incident... Read More
November 27, 2018
Many IT departments have already taken the important steps of introducing automated... Read More
November 6, 2018
How do you deliver the highest quality service, drive user engagement and stakeholder... Read More
November 1, 2018
When it comes to choosing from the various types of project management methodologies,... Read More
October 30, 2018
You must completely understand and apply your current and eventual needs as a business,... Read More
October 23, 2018
Implementing an IT knowledge management strategy isn’t necessarily intuitive for every... Read More
October 18, 2018
The following post goes over the fundamentals of building out an IT self-service portal... Read More
October 16, 2018
Website downtime, while most obvious when the entire site goes down, is often hidden in... Read More
October 11, 2018