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Samanage for Salesforce
Extend your Salesforce Service Cloud investment with Employee Services
Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...
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In this article, we will look at some of the challenges and opportunities that ITSM can... Read More
January 11, 2019
Expectations surrounding the services supplied by IT desks are growing as rapidly as... Read More
January 8, 2019
Unless you’re a current, aspiring, or former IT professional, you probably don’t know... Read More
January 2, 2019
Let’s take a look at the ITSM trends that will shape the year to come. As far as... Read More
December 27, 2018
For all the contemporary talk about digital transformation and how it’s happening all... Read More
December 20, 2018
In this post, we will examine the rise and domination of ITIL, looking into how prevalent... Read More
December 18, 2018
In this article, we will look at ITSM through the lens of constant digital... Read More
December 11, 2018
In this post, we will examine how to handle complaints, and give you a list of the top... Read More
December 6, 2018
Effectively setting and managing customers’ expectations is what drives their level of... Read More
December 4, 2018
Many IT teams in schools are cobbling together convoluted systems to manage and serve a... Read More
November 30, 2018
Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are... Read More
November 29, 2018
Pre-planning and practicing internal communication in anticipation of the next incident... Read More
November 27, 2018