The more and more we speak with IT leaders, the more we hear that their greatest pain point is not having enough “visibility”. But, what does visibility truly mean? Each IT team within an organization has unique needs and requirements that span various industries. This means that the meaning of visibility varies…
- Visibility into Every Device Anywhere in the World
- Visibility at the Service Desk
- Visibility into the Team’s Performance
- Visibility within the Executive Suite
- Visibility into Continuous Improvement
- Visibility into Change Management
- Visibility into Risk
- Visibility into Expenses
Visibility into one or all of these aspects leads to the greater idea of control. With the right visibility and control in an IT organization, comes the potential of a greater appreciation for your team’s value inside and outside your own department. In the IT world, visibility into every device across an enterprise increases the odds that you will be able to control how and when a device is disposed of and where a replacement device is going to come from. With this visibility into IT assets, you now have the ability to affect the bottom line of your organization, and contribute to cost savings versus the typical view of IT spending.
Unfortunately, organizations relying on traditional track-and-trend reporting through an Excel sheet miss out on the critical benefits offered by visibility. Visibility provides IT with the opportunity to identify performance gaps, better understand the cause and effect, and provides the opportunity to address those items before they become full-fledged issues.
In short, with the right IT service management solution in place, visibility gives IT leaders the ability to begin shifting internal perceptions of their team and move away from the reputation of a “cost center” into the light as a “value center.”