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Extend your Salesforce Service Cloud investment with Employee Services

Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...

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IT Management

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IT Asset Management

5 Ways to Boost Service Delivery with IT Asset Management

Tie your IT assets and CMDB to the rest of your service desk: incident management, change management, service requests, etc. Here are five areas of service delivery where you’ll see immediate improvement:

by Jay Johnson on July 26, 2018

Control IT Spending With Automatic Warranty Updates

The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and warranty tracking are more vital than ever to an IT asset management strategy.

by Nathan Riley on June 6, 2018

Service Asset and Configuration Management (SACM): An Overview

SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective service management and tangibly improves its bottom line.

by Laura Miller on January 2, 2018

ITSM Glossary: ITSM, ITIL and Service Desk Terminology

Some commonly confused, basic terms in our world include ITSM, ITIL, and service desk. So what's the difference between these three, and why does it matter?

by Chris McManus on November 9, 2017

Is Your ITAM Ready for the Future?

Twenty-two percent of IT managers have no asset management system in place; at the other extreme, 45 percent of enterprises have deployed over 20 asset management tools.

by Laura Miller on June 29, 2017

Using QR Codes or Barcodes in Samanage

Having a tough time keeping track of the hundreds or thousands of ‘things’ lying around the office or job site? We know, it’s a monumental task. In Samanage, we provide two options to get those assets organized and under control -- QR codes and barcodes.

by Rachel Garrison on December 20, 2016

Why You Don’t Need to Track Software License Keys

Software license management is a critical IT activity, helping companies ensure that they are in full compliance with vendor contracts at all times, so they can avoid potential fines and penalties during a license audit.

by Laura Miller on June 17, 2016

Do You Visibly Know Where Your Assets Are?

IT asset management is a powerful aspect of IT service management (ITSM). The visibility that you can gain from such a tool will not only empower you, but empower your organization as a whole.

by Laura Miller on March 3, 2016

Are Your IT Assets Living a Secret Life?

You already know that having an IT asset management solution and process in place can help grow your business. But, that bottom line always seems to come up -- so, how do you convince executives of the value of ITAM?

by Laura Miller on February 24, 2016

Agent vs. Agentless Monitoring: Which One Best Fits Your Organization?

As businesses become more and more digitized, asset management becomes more than just a good idea -- it’s a necessity.

by Lauren Clapper on February 16, 2016