IT asset management saves your company money, and that is likely to become even truer in coming years.
Software vendors are looking toward license violations as a source of revenue, so you’re more likely to be audited. Not only do license violations cost you money to fix, they can expose your company to legal action, and defending against a lawsuit isn’t cheap.
But ITAM also saves money in more mundane ways, like by alerting you to idle assets that can be redistributed. Got a new employee? Your ITAM program can instantly tell you that he can be assigned an unused laptop from the guy who quit last week. There are many ways you can keep your ITAM costs to a minimum, saving your company even more. Here are 5 of them.
1. Establish and enforce an ITAM policy. An ITAM strategy is useless if there’s no buy-in and no consistency. Your company’s ITAM policy should spell out end-user responsibilities, responsibilities of the IT department, and how the ITAM program will save the company money. You can emphasize ITAM with new employees from the start by including a brochure or other information on the ITAM policy with the package of information all new employees (including interns) receive.
2. Integrate ITAM with your IT service desk. ITAM and the IT service desk go together naturally. When your ITAM program and IT service desk are managed in one system, you save resources and time. When a service ticket comes in to the service desk, it can be instantly associated with a particular piece of equipment, located in a particular place, and outfitted with specific software. If you know, for example, that the lease on a piece of hardware is about to expire, and that the hardware is about to be turned in, you can manage the service desk inquiry and the disposition of the hardware all at the same time.
3. Automate what you can. IT asset management has traditionally involved a lot of drudgery, but today you can get ITAM software that does away with a lot of the grunt work. Now, instead of an IT professional spending a lot of time with a clipboard going around to different assets, she can use her smartphone to read a QR code sticker on a piece of equipment and update or verify information much more quickly. You can have your software notify you in advance of software license expiration or the end of lease terms so you’re not blindsided by these events.
4. Establish periodic routine ITAM tasks. Use your IT asset management software to, for example, generate weekly reports that list new assets, assets that are idle, and missing assets. These reports can tell you when licenses are about to expire so that these situations can be addressed. Monthly reports can provide a convenient record of assets that were physically moved or that changed users. Monthly reports can also alert you to equipment that is near the end of its lifecycle and needs to be retired, recycled, or replaced. A monthly report on new software license agreements can be recorded, along with license counts. This information can be invaluable should you be faced with an IT audit.
5. Look upward (to the cloud). IT asset management (and IT service desk) software is a natural for cloud hosting.
Not only is cloud IT asset management less expensive, it allows you to eliminate the hardware and software licenses that go along with on-premises ITAM software. Additionally, cloud service desk / ITAM software is automatically updated, so you can take advantage of new features that will streamline asset management even more.
SAManage brings together IT service desk and IT asset management software in a powerful, efficient cloud solution that scales up or down easily. Not only is SAManage cost effective, it is flexible and can be configured perfectly for your company’s particular service desk and ITAM needs.
You can’t have a great ITAM program without great IT asset management software, and SAManage delivers, whether your company is large or small, a new start-up, or an established business with extensive legacy hardware and software.
About Nathan Riley
Nathan Riley is a Sales Director for Samanage. He has seven years experience in the industry, and has had a front row seat for the evolution of service management as a platform for the entire organization. He helps organizations ranging from SMB to Fortune 500 bring customized service to employees. Nathan proudly served the United States Armed Forces in the United States Marine Corps.
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