The number of software vendor audits is on the rise, according to The ITAM Review, who – in a recent survey – found that 78 percent of respondents had been subject to a vendor audit in the past year. In fact, many companies polled had experienced multiple audits in the past 12 months.
As this trend continues, companies are left to wonder what steps they can take to avoid an audit, if possible. And, if they are subject to vendor scrutiny, what can they do to ensure a successful outcome, one in which the vendor determines that the customer is in full compliance?
What Triggers an Audit?
According to ITAM Review’s research, there are certain actions a customer may take that can prompt a vendor to audit them. For example, customers are likely to be subject to an audit if they cancel maintenance or engage with a large software reseller. And of course, it’s no surprise that ITAM found that larger enterprises are at a higher risk of an audit than their smaller counterparts.
Making Sure You’re Compliant
In today’s environment, where vendors are becoming more and more aggressive, it may be nearly impossible to prevent an audit. So, it’s best to be prepared in case one does occur. Companies can make sure they are fully audit-ready by:
- Establishing, documenting, and enforcing formal software license compliance policies.
- Assigning a specific individual or team to oversee all software asset management and related license compliance activities.
- Automating software inventory management, to eliminate the errors and oversights caused by manual activities that can lead to non-compliance.
- Conducting internal IT audits on a regular basis, to detect and correct any problems before a third-party audit takes place.
- Keeping the lines of communication open with vendor(s).
About Brandon Miller
Brandon has been with Samanage for over three years in a variety of positions, including sales development, inside sales, customer success, and now corporate recruiting. Hosting multiple customer webinars on a variety of topics, Brandon has a deep understanding of technical support issues, implementations, and advanced trainings in IT service management. With a good handle on the industry as a whole, including competition and industry trends, Brandon remains ahead of the curve when it comes to the Samanage application, roadmap, and Community.
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