Wouldn’t it be great to not only know where everything is, but to know how to best allocate those resources, cutting out unnecessary spending? Wouldn’t it also be nice to put in a request for a new laptop and have an automated process that easily allows you to get approval instead of chasing them down to ask? Better yet, how about setting a reminder to update your software license?
IT asset management is a powerful aspect of IT service management (ITSM). The visibility that you can gain from such a tool will not only empower you, but empower your organization as a whole. You’ll be able to make informed decisions on virtually everything, from what software needs to be updated to what device purchase requests need to be approved so that your new employees have what they need — and a heck of a lot more.
Do You Know Where Your Assets Are?
One of the more obvious (but still powerful) ways you can gain visibility through IT asset management is developing an inventory of all your assets. From keeping a careful record of all the devices in your organization to every app, tool, or bit of software that’s downloaded, you’ll be able to make informed decisions about what you really need to spend money on. Plus, as we mentioned, you can also automate a process for a purchase request that allows you to see who needs to give approval, the status of the request, and when you can officially purchase the device.
You’ll also be able to assign a device to a task if it needs it, effectively ensuring that your employees have what they need to get the job done. An IT asset management tool gives you the visibility into approvals for devices that may be needed for a specific project. And, as we’ve discussed before, this will also help you with on and off boarding, as you’ll be able to assign devices to new employees and efficiently manage your resources so there are no redundancies or unnecessary items.
Once you have an IT asset management solution in place, you can keep track of where each device is and who is using it. This is especially useful if you have remote employees, employees that travel frequently, or multiple office locations.
You can also gain insights that will help you ensure that everyone is on the same playing field when it comes to their devices and apps. From keeping your operating systems updated to making sure sound cards are up to speed, it’s better to maintain configuration rather than waiting until everything is out of date. For example, some operating systems and software applications require you to download each software update prior to the latest. So if you’re hoping to get version 7 on version 6, be prepared to install version 6.1, 6.2, 6. — all the way up to 7.
Or, perhaps you know that a license is coming up for renewal. Rather than forgetting about it and getting penalized with a fine during a licensing audit, visibility into each device will let you know ahead of time that it’s time to update. This goes for contract renewals, as well — you don’t want to discover that your Salesforce contract is up after your sales team starts their day without access.
In addition to these use cases, another important visibility aspect of IT asset management is being able to view a device’s working status, including its previous service history. By being able to see the status of the device that you sent in for repairs, you’ll be able to plan and allocate a replacement resource for an employee. If you notice that the same service request is cropping up for multiple people, suddenly you have visibility into a larger issue.
Ah, to have everything in its right place. The sun is shining, the birds are singing, your software updates are up to date. It’s a great feeling. Taking advantage of all the visibility that an ITSM solution has to offer leads you to a better place. Rather than being bogged down with trying to figure out where everything is, you can visibly focus on the important things — like keeping up with devices and supporting your organization’s growing business objectives.
About Laura Miller
Laura Miller is the Senior Director of Sales Operations, ITSM at SolarWinds. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura's ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.
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