The importance of IT asset management only continues to increase. Big software vendors are now looking at software audits as potential revenue generators at exactly the time that companies are trying to streamline IT costs as much as possible.
Poor asset management wastes resources and exposes your company to possible legal action. At the same time, over-licensing software is extremely wasteful. By managing your company’s IT assets effectively, you help minimize total costs for IT assets. Most IT professionals understand the importance of IT asset management, but how do you get the non-IT employees to comply? Here are 5 ways.
1. Before implementing your ITAM program, explain benefits to people in their language.
Most non-IT employees could not care less about your new IT asset management software features. What they do care about is the benefits they receive from it. When promoting your ITAM strategy, you want to use terms that hit home, like
- “increase revenue”
- “save money”
- “reduce legal risk”
- “reduce interruptions from doing IT inventory”
2. Define how ITAM success will be measured.
You and senior management should define exactly how success of an ITAM initiative will be measured. Again, you want to define success in terms that non-IT people will appreciate. Here are some examples:
- Success means we can defend ourselves if there is a software audit.
- Success means reconciling all invoices to ensure we’re not overpaying.
- Success is returning all leased assets on time and avoiding late charges.
- Success is having an IT service desk with configuration detail on every asset at their fingertips for every IT service desk request.
- Success is identifying all idle assets so they can be redeployed if possible.
3. Phase in the ITAM program based on priorities.
How you will do this depends on the size of your company, your actual assets, and what your top priority is. If your company flunked a software audit, the first phase of the ITAM initiative could be managing all software titles and licenses. If you use a lot of cloud-based software, the first phase could be bringing all PCs into the ITAM system. Lower-priority phases can be added once main priorities are satisfied.
4. Coordinate ITAM with HR to immediately make new employees aware of ITAM responsibilities.
Every time a new employee is hired, he or she can be supplied with a brochure on IT asset management stating exactly what employee responsibilities are. Likewise, outgoing employees should have a checklist or other method for ensuring that all IT assets are accounted for before he or she departs.
5. Celebrate and reward ITAM success.
There’s nothing wrong with using rewards to increase employee buy-in to your ITAM initiative. Perhaps the department with the highest compliance on software licenses could be taken to lunch, or the department achieving the highest on-time return of leased assets could have names put in a drawing for a prize of some kind.
There are many simple, yet meaningful, ways that you can get the importance of ITAM compliance across to non-IT employees.
Of course, none of this is possible without great IT asset management software. SAManage offers cloud-based ITAM software with great efficiency boosters like QR code capability and smartphone apps that IT pros can use in the course of their ITAM tasks.
In the past, IT asset management involved a lot of drudgery, but with great software like SAManage, much of that drudgery has been replaced with automated processes. ITAM is critical to the success of your business, and it’s mostly up to IT professionals to bring this point home to all employees.
About Nathan Riley
Nathan Riley is a Sales Director for Samanage. He has seven years experience in the industry, and has had a front row seat for the evolution of service management as a platform for the entire organization. He helps organizations ranging from SMB to Fortune 500 bring customized service to employees. Nathan proudly served the United States Armed Forces in the United States Marine Corps.
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