PCs and laptops, as well as the peripherals that are attached to them, are more technologically advanced than ever before. Additionally, the number of software applications installed on them has grown exponentially, and the way they are used by employees has become far more sophisticated. Add to the fact that some desktops are physically moving between departments and locations, and you can see why it has become increasingly difficult for IT teams to effectively track and control the desktop environment – particularly when many of those desktops reside in remote or off-site locations.
The emergence of virtualization has both helped and hindered desktop management processes. By consolidating and centralizing resources, virtualization can help make enterprise asset management easier than ever. However, this approach has created new needs when it comes to software distribution, patch management, and other activities, making the need for a formal desktop management strategy even more critical. “Going virtual” does not excuse you from managing your desktop assets.
Most importantly, failure to properly manage desktops can be a costly mistake. Leading industry analyst firm Gartner estimates that a poorly managed Windows XP desktop has a four-year total cost of ownership of $4,455, compared with $2,850 for one that is well-managed.
IT professionals who need a more efficient, more effective, and more affordable way to manage company PCs are turning to desktop management software. These powerful solutions streamline, automate, and accelerate core desktop management tasks such as installing software updates and patches, administering end user privileges, monitoring system usage, gaining visibility into desktop configurations and associated changes, troubleshooting end user problems, or detecting spyware or viruses.