Companies who use manual processes to manage their IT assets are often plagued by numerous errors and mistakes in their inventory. And one of the problems that occurs most frequently is duplicate computers – those PCs, servers, and other systems that are accounted for more than once.
How do duplicate computers get created in your inventory? And, how should you deal with duplicate assets?
- Changes to a business. Expansion and downsizing, as well as adjustments to HR hierarchies like promotions, transfers,or reorganizations, often require assets to be moved, re-assigned, re-installed or taken out of service. All this activity, when handled manually, leaves much room for error.
- Re-installing computers. Many times during typical course of business computers would get re-installed or re-provisioned from a standard image. This is done to correct a software problem, to wipe a machine clean before reassigning it, or simply to restore to a standard baseline. When computers get re-installed, they could appear as duplicates in the inventory.
- Technology innovation. Combined with dynamic market conditions, prompt companies to continuously replace old, outdated assets with newer, better ones to keep up with new employee needs and customer demands. Once again, logging all these changes by hand can result in human mistakes, creating serious inconsistencies and replications in inventory.
The creation of duplicate computers can cause numerous issues. For example, it can hinder the effectiveness of IT asset management efforts. It can make it difficult to accurately account for all the company’s assets, or it can make it difficult to properly track software installation and usage, putting a company’s license compliance standing at risk.
About Laura Miller
Laura Miller is the Senior Director of Sales Operations, ITSM at SolarWinds. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura's ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.
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