Today’s desktop environments are becoming more and more diverse in companies of all types and sizes. For example, the ratio of Windows-based PCs to Macs is shifting rapidly, as Apple claims to have shipped an average of four million new machines each year for the past three years. Additionally, the popularity of Linux operating systems on PCs and laptops has been growing, as Red Hat takes great steps towards enhancing the desktop experience for its users.
While this wider array of choices when it comes to desktops and laptops is great for end users, it can present many challenges for the IT teams charged with keeping track of these disparate assets. For example:
- Working with different vendors makes acquisition a more cumbersome task, as numerous contracts must be managed
- Each operating system must be configured differently, and those settings must be captured
- Security requirements vary from one desktop platform to the next, creating a higher potential for risks and threats
- There will be more patches and upgrades to contend with
- Software licensing management becomes more complex, as multiple versions of each application must be purchased to support the different operating systems