4 Ways a Self-Service Portal Saves You Time
Empowering employees to solve various help desk problems on their own. Just one of the reasons a self-service portal will save your organization time.
by Chris Walls on January 13, 2017
IT service management can solve many challenges, like lending structure to disjointed IT support processes and managing increasing ticket volume and complexity. We have eight of the most common obstacles an IT service desk should help your company tackle.
by Stephanie Davis on December 28, 2016
Collecting, cleaning, managing, and processing data within an acceptable time frame is the whole point of big data, right? As technology continues to rapidly advance and the use of smart phones sky rockets, organizations (specially IT) are facing an overwhelming volume of data from multiple channels and devices.
by Matt Shanklin on November 8, 2016
At first glance, the service portfolio and service catalog almost seem like the same thing. After all, both contain details of IT services. However, there are important differences when you're talking about service portfolio vs service catalog.
by Nathan Riley on October 26, 2016