The value of SaaS-based IT service management (ITSM) solutions is clear and demonstrable. But, few organizations realize that many of the benefits that can be achieved are almost immediate.
Here are five problems SaaS ITSM can solve for you TODAY:
1. Upgrades and Patches
Instantly eliminate the headaches (and the costs!) related to patching and upgrading your on-premise software. With SaaS ITSM, your vendor handles installation, testing, and rollout of new features and versions. There’s absolutely no effort or expense on your part.
2. Integration with On-Premise Systems
Integrating SaaS ITSM systems with the rest of your technology infrastructure is quick and economical. Unlike legacy on-premise ITSM applications, which often require extensive and costly custom-coding to achieve the needed integrations, or may not support the latest technology standards, most SaaS solutions use open, standard based APIs that make it easy and cost-efficient to seamlessly integrate your systems together.
3. Collaboration with Remote Staff
At many companies, particularly larger enterprises, IT support teams can reside at multiple sites or provide service that spans across multiple domains. This makes it difficult for technical professionals to collaborate and share information needed to accelerate issue resolution. But, a SaaS-based IT service desk provides instant access to all support-related information from any device with internet access. So, communication and information dissemination are always fast, easy, and convenient – no matter where your support staff is located.
4. Close the Loop
SaaS ITSM closes the loop between managing your assets and supporting them. By unifying IT service management with IT asset management (ITAM) capabilities, your organization can take a more comprehensive approach to tracking technology investments by incorporating service and repair activities into each asset’s history.
5. Tighter Alignment Between IT and the Business
IT service desk systems that are SaaS-based are far more flexible and agile, which is particularly important in today’s volatile marketplace. For example, the number of users can instantly be scaled up or down as needed. And, SaaS solutions eliminate the risk of “shelfware”, which is critical to budget-conscious organizations.