Are you in need of beefing up your own potential for upward mobility in the field of IT, or perhaps endowing your IT help desk workers with more knowledge and skills? What are the best certifications to achieve heading down the home stretch of the second decade of the 21st century? Here are the top certifications that are most relevant for today’s IT workers.
1. ACSP Certification
ACSP stands for Apple Certified Support Professional. This certification focuses on the OS X for the desktop. That makes it extremely valuable to IT departments within businesses that are taking on the Macintosh following the disillusionment with other more traditional business operating systems as of late. Though this training does not focus on iOS for iPhone, iPad, etc., it is ideal for IT departments working Macintosh into their IT environment or switching to Macintosh exclusively. Those who wish to work within a BYOD environment dealing with mobile Apple devices can browse the Apple web catalog for more appropriate training.
2. CompTIA+ Certification
CompTIA offers a variety of training and certification programs. For the entry level IT worker, CompTIA+ is perfect. This certification focuses on a variety of devices and operating systems, and is completely vendor neutral, meaning it won’t focus solely on a specific vendor’s solutions to IT problems. CompTIA+ training covers mobile phones, tablets, laptops, desktops and other devices, as well as various operating systems including Windows, Apple, and Android. Certification assures the participant can troubleshoot network and security issues within most any IT environment.
3. HCI-CSR Certification
HDI-CSR is a certification that focuses on customer service and how technology can assist the business in serving their customers. Content covered during the training includes how to assess customer expectations, how to meet customer needs, how to think critically to find solutions to customer and user problems, how to listen well and communicate effectively, how to manage challenging customer interactions, and customer service best practices.
4. MCSA Certification
MCSA stands for Microsoft Certified Solutions Associate. This entry level certification is a prerequisite to the expert level Microsoft certification. It focuses on all relevant versions of Windows, Windows Server, and Office products. If your IT environment is exclusive to Microsoft products or relies heavily on Microsoft software, MCSA certification is ideal for your help desk workers to boost their skills and work toward higher positions within your organization.
5. AWS Certification
AWS or Amazon Web Services is quickly becoming one of the most popular and utilized cloud services among business users. AWS certification covers design, deployment, and operation of AWS applications and infrastructure. AWS certification is the perfect pathway to the upper level AWS certification. Those seeking certification should begin with AWS Associate and work toward AWS Professional level certification.
6. EC-Council Certification
This program is heavily (but not exclusively) focused on endowing the hacker with useful, practical, relevant skills to put to good use in the IT department. There are tons of certifications to choose from, including Certified Ethical hacker, forensics investigator, security analyst, penetration tester, security administrator, incident hacker, disaster recovery specialist, network defense, secure user, security specialist, VoIP professional, encryption specialist, and more.
In addition to these certifications, there are a number of vendor specific courses available depending on the in-house solutions your organization relies most heavily upon.