The IT service desk might just be our own internal Avengers team. From network issues to customer service, they are on the front lines fighting crime and bad printers, all while helping us non-techies keep our sanity. Since we view them as super heroes, we wanted to make sure they know who they remind us of the most. In honor of IT Service Week (#ITSW15), here are the super heroes we call with technology melt downs and high five through the halls.
Ironman is not only just super intelligent, but crafty. He takes it upon himself to oversee a team, much like a System Administrator who is consistently working to protect the IT team from any kind of technical failures.
The Hulk is two people, and often enough the Desktop Support has to assume the persona of two people. One side is the critical thinking and pleasantries, the other side is just sheer brute force dealing with workstations and printers.
Just like Batman, the Security Engineer is working to fight crime in dark depths of an equipment room. They are the team that is up late into the night ensuring that security threats won’t take down Gotham (or just the office).
The Application Administrator and Professor X have super powers that allow them to look into the future and determine what applications will work together. Each change and decision made on an application has the ability to affect the entire team.
Technical Support Engineer
It takes a special personality to work as Technical Support Engineer and that’s why they are most like Captain America. They are the first line of defense, with a positive and charismatic view on taking care of business.
And, a special thank you to our Samanage technical support engineers, business application manager, and technical services team. You guys are the reason we can do what we do so successfully.
About Danielle Livy
Danielle is the Senior Director, Marketing, ITSM at SolarWinds. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.
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