Sure, the traditional on-site data center has to accommodate a company’s peak server loads. But for the most part, all that server space is going to waste. After all, there is low server utilization during non-peak load periods, and for some businesses, “non-peak” may be most of the year.
The U.S. retail sector’s peak load is often the day after Thanksgiving, while tax services’ peak loads occur in the days leading up to April 15. However, the remainder of the year, server load may be only a fraction of the peak load, and with onsite servers, companies pay for the care and feeding of servers whether they’re being used or not.
Cloud services, on the other hand, not only allow businesses to pay as they go for server usage, but they scale capability up (or down) on demand, handling peak loads with alacrity.
Clouds Offer Massive Capacity
Even if you have a very small business, moving your IT service desk to the cloud allows you to take advantage of economies of scale. Cloud service desk providers offer massive capacity as well as several other advantages that allow it to handle peak hours with ease. When a cloud provider has clients in Boston, Omaha, Portland, Tokyo, Budapest, and Liverpool, peak loads tend to occur at staggered times, and even when they do coincide, cloud providers offer enough capacity that it isn’t a problem.
Clouds Offer Instant Scalability
Forecasting scalability is complicated, and can be wrong. Overestimate server needs, and your company ends up paying good money for assets that are nonproductive. Underestimate server needs, and work doesn’t get done, deadlines don’t get met, and revenue can fall short of projections. With a cloud help desk, however, companies of any size can provision capacity rapidly, so that unanticipated demands can be met. By the same token, a cloud service desk can de-provision capacity just as quickly, so your company won’t pay for assets it doesn’t need.
Clouds Offer System Redundancy
Any good software as a service, or SaaS, provider engineers system redundancy into their service offerings, giving users great reliability while having the most robust security capabilities, repelling botnet attacks and keeping users doing their work without interruptions. With on-premises service desk software, IT professionals have to spend valuable time dealing with server maintenance and software upgrades. And if a server is hacked, say goodbye to even more of your IT pro’s valuable time.
Aggregate Demand on Cloud Providers Is Smoother than Individual Demand
Another reason that cloud service desk software providers cope so well with peak demand is that, while individual user demand may spike and bottom out, aggregate demand is easier to plan for because it shows less in the way of demand variation. This simple fact, coupled with redundancy and the massiveness of cloud provider capacity, can give any company even more reassurance that their service desk’s peak demand will not faze their cloud service desk provider.
With the Cloud, Resources Are Allocated Dynamically
SaaS service desk providers are able to minimize non-computing energy overhead and maximize utilization rates with dynamic allocation of their computing resources. A cloud service desk provider can multiplex demand from many enterprises with a common pool of resources that are dynamically allocated, handling surges in traffic with ease. Not only does this make scalability seamless to end users, it has the additional benefit of far greater energy efficiency and an overall smaller carbon footprint compared to the same processes being run on-site by all the individual companies.
Of course, with cloud IT service desk software, handling peak demand is only one important factor. The software itself has to provide what businesses look for. SAManage is SaaS service desk and IT asset management software that is powerful, flexible, and customizable. Businesses of every size can use SAManage for IT service management and asset management, take advantage of economies of scale, and be confident that the resources they need will always be there for them.Can a Cloud Service Desk Handle Peak Hours? Click To Tweet