During 2014, businesses were still in the learning stages of adopting the cloud. To many, it was unclear what IaaS, SaaS, and PaaS had to offer. Next year will be a different story. Executives and IT professionals understand what the cloud is and how it can be leveraged for greater opportunities like taking advantage of big data resources, automating processes that were once labor-intensive, and offering faster and easier customer service options. This new understanding, combined with lessons learned about efficiency and productivity in 2014 will catapult cloud adoption to new levels in 2015, according to industry experts. Here’s how IT service management should prepare.
Businesses know what’s available; now it’s time to choose the right solutions for the business model.
Choose the Cloud Model That Best Serves You
Businesses now know most of the major cloud service vendors and are familiar with what private versus public clouds have to offer, as well as how the public and private clouds can be used in conjunction with one another. According to a recent survey conducted by Equinix, 77 percent of businesses plan to deploy multiple clouds within the coming year, while 74 percent are prepared to allot bigger budgets for cloud services in 2015. In order to remain competitive, IT managers need to select the model that best works for their organization, making use of the cloud model that best suits their workflow and processes. With a solid working model in place, businesses will see an improvement in ROI for cloud expenditures.
Leverage the Tools Available to Customize the Cloud
Until now, cloud deployment has been a bit of “throw it all at the wall and see what sticks.” Now, with a more complete understanding, businesses are ready to home in on the technologies that work best for their processes. Tools like OpenStack, AWS, VMWare, and Docker will be employed in strategic ways so that businesses can customize the cloud for best practices. Furthermore, big data analysis and other large-scale uses for the cloud are no longer out of reach for the average business. Developers and IT service managers realize that these tools are flexible, powerful, and usable, and large-scale adoption is on the way for 2015.
Realize the People Factor, Not Just the Technology Factor
During the learning curve of 2014, many IT departments rushed development without putting the right tools and designs in place. This coming year, IT will correct this problem, looking beyond the technologies in play and focusing on how these technologies can benefit the people and processes unique to that organization. Additionally, IT managers will be able to open up the bottlenecks created by the current use of SCLC and service management by leveraging their personnel in smarter ways.
Be Prepared to Transform the Data Center Into a Cloud Service Provider
Security, latency, and control have been roadblocks to mass cloud adoption in the past. In 2015, businesses will realize that leveraging the cloud doesn’t always mean depending solely on outside service providers. Look for more businesses to transform their own data centers into functional cloud-service facilities, giving their organizations a consistency of service and greater control of services and data. This is especially true in industries with lots of regulatory compliance issues to contend with, such as financial intuitions and businesses that have to adhere to HIPAA healthcare information regulations.
Cloud adoption in 2015 isn’t limited to businesses in the United States. Expect these trends worldwide. According to the Equinix survey, 74 percent of those companies surveyed plan to roll out cloud services in multiple countries, not just their own nation. This will drive the global economy even tighter. Is your IT service management prepared?