Customer Sign In 1-888-250-8971
  • Products
  • Solutions
  • Pricing
  • Company
Start Free Trial

Products

Service management solutions that grow and evolve with your business.

SolarWinds Service Desk 

The smartest employee service management platform to run your service business.

SolarWinds Service Desk 

The smartest employee service management platform to run your service business.

Features  SEE ALL arrow-icn

  • Incident Management
  • Service Portal
  • Change Management
  • Service Catalog
  • IT Asset Management
  • Knowledge Base
  • Problem Management
  • Reporting
  • Discovery

Platform

  • Automations
  • Mobile
  • Internationalization
  • API
  • Documentation

Integrations  SEE ALL arrow-icn

  • Google Apps
  • Slack
  • Jira
  • Zendesk
  • Zapier

Solutions

Best practices and solutions to meet your service needs.

IT Management  SEE ALL arrow-icn

  • ITSM
  • ITIL
  • Computer Inventory
  • IT Service Desk
  • Microsoft Audit
  • IT Audit

Department  SEE ALL arrow-icn

  • IT
  • Human Resources
  • Facilities Management

Industry  SEE ALL arrow-icn

  • Financial Services
  • Healthcare

Company

Our leadership and team bring a fresh vision to the service industry.

Our Commitment

  • Customer Service & Support
  • Community
  • Contact

Our Insights  SEE ALL arrow-icn

  • Blog
  • Case Studies
  • White Papers
  • Datasheets
  • Webinars
  • Videos
  • Infographics

Who We Are

  • About Us
  • Careers
  • Products

    SolarWinds Service Desk

    The smartest employee service management platform to run your service business.

    Features
    • Incident Management
    • Service Portal
    • Change Management
    • Service Catalog
    • IT Asset Management
    • Knowledge Base
    • Problem Management
    • Reporting
    • Discovery
    See All Features arrow-icn
    Platform
    • Automations
    • Mobile
    • Internationalization
    • API
    • Documentation
    Integrations
    • Google Apps
    • Slack
    • Jira
    • Zendesk
    • Zapier
    See All Integrations arrow-icn
  • Solutions
    IT Management
    • ITSM
    • ITIL
    • Computer Inventory
    • IT Service Desk
    • Microsoft Audit
    • IT Audit
    See All IT Management arrow-icn
    Department
    • IT
    • Human Resources
    • Facilities Management
    See All Department arrow-icn
    Industry
    • Financial Services
    • Healthcare
    See All Industry arrow-icn
  • Pricing
  • Company
    Our Commitment
    • Customer Service & Support
    • Community
    • Contact
    Our Insights
    • Blog
    • Case Studies
    • White Papers
    • Datasheets
    • Webinars
    • Videos
    • Infographics
    See All Our Insights arrow-icn
    Who We Are
    • About Us
    • Careers
Start Free Trial

Do SMBs really care about ITIL?

  • Tweet
  • Share 0
  • LinkedIn 0

By: Kyle Shepard LinkedIn   |   October 14, 2011

Categories: IT Service Management

Image by Photo8.com

Have you ever bought a vacuum cleaner? Did it come with a manual? Most likely it did.

Have you ever bought a Dyson (the iPhones of vacuum cleaners)? I just did. No manual. Why? No need. It’s that intuitive.

A Day in the Life

IT professionals working at SMBs often wear more than one hat. They manage technology and processes using other technology and processes. They are constantly trying to avoid bottlenecks, or at best, work around them.

Efficiency is king for them. And most of these IT folks are as efficient as they possibly can be with the tools and technology they’ve got in hand.

When they consider exploring new technology, they are looking to add more efficiency, simplify more processes, and get more done today (so they can repeat it all tomorrow).

Integration is Key

So is it any surprise to find that 71 percent of the folks that see the benefit of integrating a service desk to an asset management tools could care less about ITIL?

But wait. Is ITIL the bad guy here? Isn’t ITIL just trying to provide some structure and consistency to help IT departments run smoother?

Well yes and no. It depends on the user and the solution. An ITIL Certified user will gravitate towards the solution that has ITIL at its core.

Other IT folks are looking for a solution that is easy-to-use and as intuitive as my Dyson to get the job done. If the solution offers some of the ITIL methodology without tying their hands to it, then perhaps they will be more likely to adopt a little here and there.

The percentage mentioned above comes from a recent study conducted by Dimensional Research which emphasizes integration of asset and service management as the crucial component that has been lacking for small to medium-sized businesses.

The study points out that “cost” and “complexity” has been the main roadblocks to implementing such solutions.

No More Barriers

Now I’m going to go out on a limb here. Could there be a solution out there that has heard the woes of these IT professionals and has decided to create a solution that is both cost effective and easy-as-counting-on-your-fingers simple, while delivering an integrated asset management and service desk tool?

Hmmm… I’ll let you guess.

Kyle Shepard Portrait

About Kyle Shepard

Kyle is a Senior Manager of the Customer Success team for ITSM at SolarWinds. He works directly with customers to provide ongoing support in service management strategy for their evolving goals. He speaks on webinars and other educational resources in ITSM. He also played college lacrosse.

Read more articles by Kyle


  • Tweet
  • Share 0
  • LinkedIn 0
Do SMBs really care about ITIL? Click To Tweet

Tags:

Enterprise IT Software ITIL

You Might Also Like:

related items icon
Top 10 Acronyms: ITIL 4 Terms to Remember Image

Top 10 Acronyms: ITIL 4 Terms to Remember

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success Image

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Expert Tips for Handling ITIL Incidents Image

Expert Tips for Handling ITIL Incidents

Follow Us
Facebook Icon
Facebook Icon
Facebook Icon
Facebook Icon

Subscribe to our Blog


Blog Home

View By Category
  • Cloud
  • Company
  • Employee Service Management
  • Enterprise Service Management
  • Friday Fun
  • Help Desk Software
  • Insights
  • IT Asset Management
  • IT Service Management
  • sdblog
150 Examples of Automating Service Management

Products

  • SolarWinds Service Desk

    The smartest employee service management platform to run your service business.

Resources

  • Blog
  • Case Studies
  • White Papers
  • Datasheets
  • Webinars
  • Videos
  • Infographics
  • Documentation

Company

  • About Us
  • Careers
  • Customer Service & Support
  • Community
  • Contact

© 2019 SolarWinds ITSM Israel Ltd. All Rights Reserved.

Terms | Privacy | Sitemap