Does Your IT Service Desk Need to Worry about Windows 10 Yet?

But there are features in Windows 10 that IT service desks should like, theoretically. The ability to upgrade devices using management tools, and being able to manage PCs through the same mobile device management (MDM) systems used with phones and tablets sounds nice. Microsoft is also promising an enterprise app store that will allow businesses to manage volume licenses for apps. Separation of personal and business data with encrypted containers is supposed to be robust enough to allow copying files onto a USB drive or cloud service easily while maintaining security. Ensuring that corporate and personal data don’t mix is a big deal, but Microsoft hasn’t given a lot of detail on how this will be accomplished.

Windows 10 and BYOD

Organizations will be able to choose between Windows Group Policy and MDM for the management and deployment of all devices that use Windows, including good old desktop PCs. And management of what users do with data is included. App developers as well should like Windows 10’s universal apps and multi-device capability, which should make administration and updating of apps simpler. The new user interface, which is supposed to be similar to the current Windows Phone touch UI is still in the planning phases. Microsoft has also promised what it calls a “continuum experience” for two-in-one devices that switch from a tablet UI to a desktop UI when there’s a keyboard present.

Conclusion

Of course it’s hard to say how end-users will react to Windows 10. Those who love the Start Menu and hate the tiled Metro interface should theoretically be happy, but sometimes end-users have to be dragged kicking and screaming to a new operating system, even if it promises to be much better than what they’re using. Even so, when the IT service desk is prepared, having thoroughly researched Windows 10 and made plans for the change, the upgrade can be far less painful.

When your organization uses Samanage as its IT service desk solution, you can enjoy its problem and change management tools that help your IT service desk efficiently implement changes. And built-in change approval tools can help ensure that changes are aligned with the overall organizational strategy before they’re implemented. Effective planning for changes makes an enormous difference in how smooth changes go. Samanage gives you the tools to plan ahead and implement change efficiently, so you can take advantage of hardware or software improvements with a minimum of pain.