Collecting, cleaning, managing, and processing data within an acceptable time frame is the whole point of big data, right? As technology continues to rapidly advance and the use of smart phones sky rockets, organizations (specially IT) are facing an overwhelming volume of data from multiple channels and devices.
However, IT is quite possibly the department that tracks and generates the most data, yet spends the least amount of time analyzing it. As IT becomes a strategic decision maker in the enterprise, it’s critical that as a technology department they be able to make better decisions based on the information at their fingertips. Big data has been around IT service management for years now, but it’s time for IT to stop lagging in terms of analysis and utilize the opportunity to better understand and optimize IT management. It’s no longer just about tracking hardware and software, it’s about the success metrics your personnel can hit to ensure your customers (internal or external) are happy.
Big Data and Your Network
Way back in 2014, 48% of IT managers were expecting to double their current network loads over two years, and 23% expected to triple them. Yet only 40% said they were ready for this traffic growth. As service providers began to solve these capacity issues, it lead to increased bandwidth, stronger security, and updated IT policies.
Big Data and Your IT Service Desk
Big Data is supposed to increase competitiveness and create value, giving the organization that knows how to handle it a strategic edge over competitors. That means that more than ever, the IT service desk has to bring its “A” game each and every day. Having an edge over the competition will mean being able to gather, process, and analyze data better than everyone else. Therefore application glitches can have bigger implications, like losing key relationships if they aren’t fixed promptly. No pressure there, huh?
Not only does the IT service desk have to do what it normally does, it will gain more and more major responsibilities. So, you have to have an IT service desk solution that’s reliable, scalable, flexible, and has excellent change management capabilities built in.
Big Data and Lifecycle Management
It isn’t so much that big data means your platforms have to do the impossible by supporting infinite volume and speed. In fact, the magnitude of big data makes storing all of it basically impossible unless your IT budget is unlimited. So, the managers of all this data will have to focus on storage management, archiving, and data retention policies.
Lifecycle management is increasingly important as sheer data volume increases. Storage capacity alone will play a bigger role in the management of your organization’s assets, as will the hardware and software required to deal with all of it. That means that your organization’s IT asset management solution needs to be able to handle it. IT managers continue to reexamine their IT asset management systems to ensure they’re capable of the increasing demands that will be placed on them.
The Importance of Flexibility and Scalability
Flexibility and scalability have always been important to great IT service management, but this will be the case even more as big data throws its weight around. Cloud-based solutions are the answers for many organizations due to the ease of scaling up and lack of worry about updates, patches, and new features.
IT departments also want to avoid being straightjacketed into IT service desk and asset management solutions that can’t be tailored to their needs. Nobody has time for clunky workarounds when an organization is dealing with a huge influx of new information, so IT service management has to have the flexibility to accommodate new and changing needs.
About Matt Shanklin
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