Gap Marketing Group’s 2014 ITSM Market Research Report provides an analysis of the current state of IT service management in North America. The report covers 3 key areas:
- IT service management adoption, metrics, and processes.
- How IT organizations gauge customer satisfaction, as well as the method and frequency of acquiring customer feedback.
- IT service management vendor landscape, including satisfaction with current vendors, return on investment, and functionality.
A full report will be coming soon.