Gap Marketing Group’s 2014 ITSM Market Research Report provides an analysis of the current state of IT service management in North America. The report covers 3 key areas:
- IT service management adoption, metrics, and processes.
- How IT organizations gauge customer satisfaction, as well as the method and frequency of acquiring customer feedback.
- IT service management vendor landscape, including satisfaction with current vendors, return on investment, and functionality.
A full report will be coming soon.
About Danielle Livy
Danielle is the Senior Director, Marketing at Samanage. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.
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