“IT will be to tomorrow’s generation what electricity is to today’s generation.”
Ben Clacy, Deputy Chief Executive of the International IT Service Management Forum (itSMF)
What does it mean?
The focus of his speech was about IT service management (ITSM), and how the implementation of related strategies and supporting solutions was rapidly rising. The experts concur, as many have claimed that the role of ITSM in core business operations will continue to gain prominence, and some predict that companies will invest heavily in ITSM solutions, in spite of a faltering economy.
In fact, IDC’s Mary Johnston Turner has noted how strong the IT service management market has remained during these tough economic times. The analyst firm expects that, when the final numbers are in, the ITSM industry will see as much as 5.6% growth in worldwide revenues this year.
And, Gartner’s Evelyn Hubbert recommends ITSM to companies that “need to establish some order”, and believes that the rise in ITSM adoption can be attributed to the fact that businesses “are being asked to do the impossible – be more efficient and effective with less money and add additional technologies (such as virtualization) to reduce cost even more.”
The need to optimize productivity, minimize overhead, and better leverage technology systems to achieve efficiency and cost-reduction goals has become a top priority in organizations of all types and sizes. And, industry pundits like Clacy agree that, in the very near future, companies will rely just as much on their IT systems as they do on the electricity that powers them.
This, in turn, makes it increasing critical for companies to better manage their IT assets throughout their lifecycle – from the time they are purchased, acquired, and implemented, until they are rendered obsolete and replaced – and streamline and improve the services designed to support the people who use them.
About Kyle Shepard
Kyle is a Senior Manager of the Customer Success team at Samanage. His team provides ongoing support in service management strategy for evolving customer goals. He speaks on webinars and other educational resources in ITSM. He also played college lacrosse.
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