Ownership of ITIL IP Goes to Capita plc, a UK-Based Services Company
In a development that will have a major impact on the development of ITIL and its position as a standard in IT organizations around the world, Capita has secured the rights to ITIL. The ongoing position of ITIL as the preeminent set of practices for IT Management will now surely be questioned by many.
Created in the 1980s and enhanced over the years under the guidance of the UK Office of Government Commerce with substantial input from the international IT community, ITIL has been adopted with varying levels of success by thousands of organizations around the world. ITIL has many fierce supporters and many equally passionate detractors. Its success has spawned an industry of training, accreditation and consulting companies — naturally, all of which are strong proponents. Many software vendors claim “ITIL Compliance” or “ITIL Readiness” in their capabilities and marketing.
Some of the criticism includes discussion around affordability by small to mid-size organizations and the resulting practicality of full adoption. Writing for The ITSM Portal and addressing the development of ITIL v3, Jan van Bon summarized many of the concerns as follows, “The problem was that the project – as usual – was caught by the big vendors, and their aim is maximizing the complexity instead of giving away solutions. After all, their business models are not served by a real DIY best practice solution.”
It is only natural that these concerns will be amplified now that ITIL belongs to a “big vendor” and the UK government expects a healthy return on its 23 year “investment.” To quote The Telegraph, this is “a unique deal that could generate £500m for the Treasury over 10 years.”
Stephen Mann, a leading analyst at Forrester, has long been both supporter and critic of ITIL. In fact, Stephen may be the most productive critic, using his platform to great effect. Here is what Stephen said in response to the Capita announcement:
“…despite what people think of it from an adopter-success-perspective, ITIL is by far the most successful (in terms of brand awareness and adoption) ITSM framework, methodology, or standard and that I couldn’t see it losing that position as more people opt-in than opt-out of the ITIL club.
However, I was rather short-sighted not to consider the potential for fallout dependent on who won the ITIL auction.”
See here for Stephen’s full comments, concerns and the potential positives that could could be derived from this arrangement.
At Samanage we believe that ITIL has a definite role to play. We trust that Capita will truly act in the best interest of the thousands of IT service organizations and professionals around the world who have adopted ITIL. Samanage will continue to provide the necessary support to allow our customers to easily benefit from ITIL, regardless of their level of adoption.
This is an important development and one that we will be following closely!
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