We are stuck in a sea of unnecessary tasks. Yes, I said it. We are wasting our time.
You wake up to email notifications, spend your day reading emails as you get the notifications, and go to bed at night dreading hearing another ping on your phone for an email that might not be that important. Honestly, how many of us want to open an email anymore? A FedEx package is more exciting. And, isn’t it refreshing to just dump that email in the trash? Many of us actually have weekly purges that we schedule for ourselves just to get rid of the clutter.
Alexandra Samuel recently reported in the Wall Street Journal that 40 percent of white collar workers spend at least three hours each weekday getting through emails. An estimated 43 percent force themselves to go on an “email detox,” in which they don’t check their notifications and live in the real world. It’s time for a revolution. It’s time to take back our precious time that’s spent toiling away on email and replace it with automated services, albeit self-services. .
No, I don’t mean ditch email for good. Email is still an effective avenue for communication, but the reason that we feel so frustrated with it is because we often feel like the things we’re receiving aren’t a good use of the medium. While email apps like Gmail have made strides in auto-filtering email types, dumping coupons and store sales into the “promotions” tab, updates from our social networks into “social,” and the things sent directly to us into the “primary” section. But so far, there hasn’t been a good way to auto-filter for things like updates on projects or a way to quickly differentiate between a message from a coworker about Happy Hour and an email from a boss about a deadline without clicking into each email.
That’s where self-service comes in. If you’ve ever had to track down someone in the office to get more information on a support ticket, you could benefit from a self-service portal that keeps the technician and the requester updated on progress. If you sometimes wonder what your colleague did to solve a problem and are digging through email chains to find the conversation, your team should really be taking advantage of a knowledge base where you can post your best practices. And, if you’re sick of waiting for approval and wondering who in the pipeline is holding everything up, you need a service catalog in your ITSM solution that allows you to see the status and automatically notifies someone when their approval is needed.
This month, we’re diving into how replacing email with self-service will result in smarter communication and better use of everyone’s time. Unchain yourself from email, and free up your work day to do the things that really matter.