Neo had it easy in The Matrix. You face more choices when hunting for SaaS IT service management (ITSM) vendors. What do you look for on your search? You’re more than likely going to look at ITSM solutions and there are certain characteristics that make some stronger than others.
We’d like to highlight nine specific areas of SaaS that we believe are important to consider prior to your ITSM vendor search:
- Data Retention and Ownership
- Performance and Availability
- Enhancements and Upgrades
- Contractual Flexibility
- Single or Multi-Tenant
Below, we’ve put a slideshow together where we have recommended questions you should ask SaaS ITSM vendors regarding each of the areas above. More importantly, we’ve outlined the answers you should look for. Follow this guide and you’ll be on the right path to finding a world-class SaaS vendor.