Bring out the confetti! You did it! Your journey is complete and your ITSM vendor has been chosen. Let’s recap the steps you went through to get to this point:
Look From Within You Must. You’re armed with your internal requirements. There’s clarity in which departments are involved, who the internal players are, and what solutions requirements they have. You know what is needed and are on the path to becoming an ITSM Jedi.
Who You Gonna Call? Unlike the Ghostbusters that had no competition, the SaaS ITSM world has many choices. Understand the areas to consider on your search, from security and support to usability and contractual flexibility. Arm yourself to ask the right questions.
You’re Not in Kansas Anymore. Don’t feel lost! You have a lot of options to find and research ITSM vendors. Explore user review sites like Capterra, analysis sites like Gartner, and vendor content.
Hone Your Inner Cyclops. Take that laser vision of yours to see ITSM solutions in action via a demo or trial. Make sure the vendor understands your use case to get the information you are specifically looking for. Seeing is believing.
You’ve Got Options They Can’t Refuse. Educate stakeholders and decision makers on your ITSM vendor research. Highlight finalists, check out recorded demos/trials, showcase online resources, and state your opinion. Use all of your research and knowledge to educate in order to successfully innovate through choosing the correct ITSM vendor.
The End is Near. No, it’s not the end of the world but the end to your ITSM solutions search. Remember, the final decision on a vendor should be based on their implementation processes, your budget, and internal requirements.
Not sure if you’ll remember all of this? Don’t worry! We’ve created a handy infographic, summarizing the roadmap to service management discovery and selection. Print it out and spread the love to other IT organizations drowning in emails and spreadsheets.
About Danielle Livy
Danielle is the Senior Director, Marketing at Samanage. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.
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