This week, Amazon Web Service (AWS) announced a new service catalog that will be available to their users in 2015.
The new AWS Service Catalog will allow administrators to give users a portal where they can put their AWS services in catalog form. It will make requesting AWS services much easier for end users while giving the IT team a way to track and control the manner in which AWS services are delivered.
In the announcement, Amazon touts several benefits of the upcoming AWS Service Catalog. The main theme, however, is control. A solid service catalog gives end users a wonderful self-service experience with a predefined list of services and service descriptions to choose from, while IT teams have the keys to track requests, monitor usage, and better optimize resources.
Truth is, a robust service catalog has been a fact of IT life for many strong organizations. Your internal IT customers need it so they can be more efficient and effective in working with you. You need it so you can stay in control of all of the processes, standards, production levels, and IT costs necessary run a successful business.
But as the way we use technology has grown, so has our beloved service catalog. It’s grown up, and expanded. It’s an interesting (and cool) time for IT to leverage their service catalogs to reach further and wider in the business with more requests with the control they need without letting it become unmanageable.
The value and benefits of a robust service catalog are really available for anyone with the growth of cloud-based ITSM solutions. Here are some of these benefits:
- Shopping cart self-service — An organized service catalog makes it easier for users to “shop” for the services they need, using a menu of services with clear descriptions.
- Streamlined process all around. With your service catalog, any time a new service is requested, you can automatically kick off the necessary process or workflow to get it in motion and done. Done well. And done fast.
- Waste belongs in the trash, not your IT service desk. By standardizing and (here’s that word again) controlling your available service requests, you can eliminate some of the silly, time sucking requests we have come to know well in the IT business.
Most high performing IT departments have known the true value of a robust service catalog for some time now. But with Amazon’s announcement of adding one into the AWS program, things just got a little more real. It further validates the importance and value a quality service catalog can being to an organization. It’s good enough for Amazon and their customers. It’s good enough for you and your IT team.