Cloud computing is expected to represent a market worth between $150 and $160 billion in 2013, according to a study by Gartner. Additionally, 70% of companies that are already using some cloud services plan to move new applications to the cloud this year. By 2014, an estimated 60% of server workloads will have been virtualized, up from only 12% in 2008.
The benefits of cloud computing have been touted everywhere: no purchasing, storing, and maintaining physical hardware, a reduction in corporate carbon footprint due to outsourcing to more energy-efficient data centers, reduced operating costs, and quicker return on investment. But what do companies say they like best about moving their IT service desk to the cloud?
1. No Worries About Hardware or Software Installation
With IT service desk functionality run from the cloud, you don’t have to deal with installing software on an existing server or bringing in another server, then housing, and maintaining it. Micha Katz, Head of Technology for 10X Investments in Cape Town, South Africa, was primarily interested in the asset management side of cloud service desk software and was bowled over by the convenience, finding implementation quick and painless. “It literally took us less than a day,” to launch the cloud IT asset management software, said Katz.
2. Easier Monitoring of Software Licenses
Tracking software licenses and IT vendor contracts is extremely important to the financial health of your business. Dassault Systèmes, product lifecycle management experts, used Microsoft Systems Management Server, which had to be manually installed on each machine. Worse, some end-users removed the Systems Management Server agent, making their computers (and everything on them) invisible to asset tracking. Moving asset management to the cloud proved to be the right solution: “We can immediately take action when a risk is identified anywhere throughout the organization,” says Miki Shvo, IT Director at Dassault’s Israel branch.
3. Upgrades Automatic with No Extra Time or Monetary Investment Required
Growing international company Danfoss Turbocar manufactures industrial air conditioning compressors and had been using Excel and Dell eSmart installed locally to track IT assets. Upgrades were always a hassle and an expense, until Global IT Manager Clayton Tew decided it was time to move IT asset management to the cloud. “The main thing that attracts me to Software-as-a-Service is that upgrades are incorporated as part of the service. With conventional software, upgrades would require not only additional expense but also my time.”
4. Information on IT Inventory Readily Available
Specialized training and consulting provider The Mosaic Company supports numerous consultants over multiple physical locations. Even something as simple as upgrading Microsoft Office was a headache. But Rob Price, IT Director, believed that cloud service desk software was the answer, and his belief was validated. With SaaS service desk and asset management, “I can see not only how much memory each computer has installed, but also what slots are open, which is extremely beneficial in planning memory upgrades.”
5. Minimal Training and “Hand Holding” Required
Enterprise content management provider TriTek Solutions needed to be able to ensure compliance and mitigate risk without having to undergo extensive training. Said TriTek Vice President Sean Cavillo, “We simply don’t have time to deal with solutions that require extensive training or ‘hand holding.'” Again, SaaS service desk software proved to be a great solution, giving TriTek, “tools we need to continue to empower our staff, while minimizing threats and keeping in line with our contracts.”
Businesses are finding out for themselves that cloud service desk software offers a comprehensive solution without the hassles and expense of on-site software. Small and midsized businesses are the fastest-growing segment of businesses turning to cloud technology, and it’s not hard to see why.
With SaaS service desk software like SAManage, companies of all sizes reduce server maintenance worries, keep on top of software licenses, don’t have to worry about the ordeal of upgrades, and can have IT asset information at their fingertips wherever they are. The cloud is ready for your business. Are you ready to move to the cloud?
About Nathan Riley
Nathan Riley is a Sales Director for Samanage. He has seven years experience in the industry, and has had a front row seat for the evolution of service management as a platform for the entire organization. He helps organizations ranging from SMB to Fortune 500 bring customized service to employees. Nathan proudly served the United States Armed Forces in the United States Marine Corps.
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