The ITIL service catalog is a document that shows end users exactly what products and services your company’s IT service management professionals provide. When you put thought and planning into your organization’s IT service catalog, you make IT service provision more efficient, improve communication between IT and end users, and more thoroughly align IT operations with general business operations.
Settle in for some ITIL service catalog video action. And try not to get crumbs everywhere.
If your organization is considering creating an IT service catalog, or has one that could stand improvement, check out these 5 helpful videos about ITIL service catalogs for some guidance.
1. Service Catalog – 5 Levels (3:17)
Pink Elephant, global provider of ITIL and ITSM education and consulting services, presents a brief description of five levels of IT service catalog development, from the rudimentary printout of IT services through the fully-mature, business-integrated “Level 5” IT service catalog.
This webinar from March 2013 goes through eight steps for building an IT service catalog. It’s brought to you by Beyond20, an Arizona-based IT training and consulting firm in the pharmaceutical, biotech, government, healthcare, and education sectors. This is a long video, and good if you want to get into the details of creating an IT service catalog.
3. Service Catalog Explained Simply (3:06)
This is a brief overview done in cartoon style that makes the analogy between the IT service catalog and a restaurant menu. For IT professionals who are new to the concept of the service catalog, or for non-technical people (including executives), it’s a quick overview that talks about the benefits of the IT service catalog. This video was created by IT consulting, integration, and outsourcing company CompuCom.
Presented by Eric Feldman of CA Technologies, this video is for the organization that wants to build an IT service catalog, but doesn’t know where to begin. CA Technologies is an IT management consulting firm, and Feldman is the company’s Product Marketing owner for Service Level and Catalog Management solutions. This video gives you some actionable first steps when starting your IT service catalog.
Samanage, leading SaaS IT service management provider, comes fully equipped to help your organization build not just any IT service catalog, but the right one for your workplace and your particular IT ecosystem. With Samanage as the foundation of your IT service management program, you can build a service catalog that serves end users effectively and aligns IT processes with your overall business goals.