Customer Sign In 1-888-250-8971
  • Products
  • Solutions
  • Pricing
  • Company
Start Free Trial

Products

Service management solutions that grow and evolve with your business.

SolarWinds Service Desk 

The smartest employee service management platform to run your service business.

SolarWinds Service Desk 

The smartest employee service management platform to run your service business.

Features  SEE ALL arrow-icn

  • Incident Management
  • Service Portal
  • Change Management
  • Service Catalog
  • IT Asset Management
  • Knowledge Base
  • Problem Management
  • Reporting
  • Discovery

Platform

  • Automations
  • Mobile
  • Internationalization
  • API
  • Documentation

Integrations  SEE ALL arrow-icn

  • Google Apps
  • Slack
  • Jira
  • Zendesk
  • Zapier

Solutions

Best practices and solutions to meet your service needs.

IT Management  SEE ALL arrow-icn

  • ITSM
  • ITIL
  • Computer Inventory
  • IT Service Desk
  • Microsoft Audit
  • IT Audit

Department  SEE ALL arrow-icn

  • IT
  • Human Resources
  • Facilities Management

Industry  SEE ALL arrow-icn

  • Financial Services
  • Healthcare

Company

Our leadership and team bring a fresh vision to the service industry.

Our Commitment

  • Customer Service & Support
  • Community
  • Contact

Our Insights  SEE ALL arrow-icn

  • Blog
  • Case Studies
  • White Papers
  • Datasheets
  • Webinars
  • Videos
  • Infographics

Who We Are

  • About Us
  • Careers
  • Products

    SolarWinds Service Desk

    The smartest employee service management platform to run your service business.

    Features
    • Incident Management
    • Service Portal
    • Change Management
    • Service Catalog
    • IT Asset Management
    • Knowledge Base
    • Problem Management
    • Reporting
    • Discovery
    See All Features arrow-icn
    Platform
    • Automations
    • Mobile
    • Internationalization
    • API
    • Documentation
    Integrations
    • Google Apps
    • Slack
    • Jira
    • Zendesk
    • Zapier
    See All Integrations arrow-icn
  • Solutions
    IT Management
    • ITSM
    • ITIL
    • Computer Inventory
    • IT Service Desk
    • Microsoft Audit
    • IT Audit
    See All IT Management arrow-icn
    Department
    • IT
    • Human Resources
    • Facilities Management
    See All Department arrow-icn
    Industry
    • Financial Services
    • Healthcare
    See All Industry arrow-icn
  • Pricing
  • Company
    Our Commitment
    • Customer Service & Support
    • Community
    • Contact
    Our Insights
    • Blog
    • Case Studies
    • White Papers
    • Datasheets
    • Webinars
    • Videos
    • Infographics
    See All Our Insights arrow-icn
    Who We Are
    • About Us
    • Careers
Start Free Trial

The 4 Most Helpful Videos About ITIL Service Catalogs

  • Tweet
  • Share 0
  • LinkedIn 0

By: Samanage Twitter   |   July 25, 2013

Categories: IT Service Management

The ITIL service catalog is a document that shows end users exactly what products and services your company’s IT service management professionals provide. When you put thought and planning into your organization’s IT service catalog, you make IT service provision more efficient, improve communication between IT and end users, and more thoroughly align IT operations with general business operations.

Settle in for some ITIL service catalog video action. And try not to get crumbs everywhere.

If your organization is considering creating an IT service catalog, or has one that could stand improvement, check out these 5 helpful videos about ITIL service catalogs for some guidance.

1. Service Catalog – 5 Levels (3:17)

Pink Elephant, global provider of ITIL and ITSM education and consulting services, presents a brief description of five levels of IT service catalog development, from the rudimentary printout of IT services through the fully-mature, business-integrated “Level 5” IT service catalog.

2. 8 Steps for Building an Effective Service Catalog (52:38)

This webinar from March 2013 goes through eight steps for building an IT service catalog. It’s brought to you by Beyond20, an Arizona-based IT training and consulting firm in the pharmaceutical, biotech, government, healthcare, and education sectors. This is a long video, and good if you want to get into the details of creating an IT service catalog.

3. Service Catalog Explained Simply (3:06)

This is a brief overview done in cartoon style that makes the analogy between the IT service catalog and a restaurant menu. For IT professionals who are new to the concept of the service catalog, or for non-technical people (including executives), it’s a quick overview that talks about the benefits of the IT service catalog. This video was created by IT consulting, integration, and outsourcing company CompuCom.

4. How To Begin Your Service Catalog With Only 4 Letters (6:17)

Presented by Eric Feldman of CA Technologies, this video is for the organization that wants to build an IT service catalog, but doesn’t know where to begin. CA Technologies is an IT management consulting firm, and Feldman is the company’s Product Marketing owner for Service Level and Catalog Management solutions. This video gives you some actionable first steps when starting your IT service catalog.

Samanage, leading SaaS IT service management provider, comes fully equipped to help your organization build not just any IT service catalog, but the right one for your workplace and your particular IT ecosystem. With Samanage as the foundation of your IT service management program, you can build a service catalog that serves end users effectively and aligns IT processes with your overall business goals.

Samanage Portrait

About Samanage

Read more articles by Samanage


  • Tweet
  • Share 0
  • LinkedIn 0
The 4 Most Helpful Videos About ITIL Service Catalogs Click To Tweet

Tags:

IT Service Catalog ITIL

You Might Also Like:

related items icon
Top 10 Acronyms: ITIL 4 Terms to Remember Image

Top 10 Acronyms: ITIL 4 Terms to Remember

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success Image

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Expert Tips for Handling ITIL Incidents Image

Expert Tips for Handling ITIL Incidents

Follow Us
Facebook Icon
Facebook Icon
Facebook Icon
Facebook Icon

Subscribe to our Blog


Blog Home

View By Category
  • Cloud
  • Company
  • Employee Service Management
  • Enterprise Service Management
  • Friday Fun
  • Help Desk Software
  • Insights
  • IT Asset Management
  • IT Service Management
  • sdblog
150 Examples of Automating Service Management

Products

  • SolarWinds Service Desk

    The smartest employee service management platform to run your service business.

Resources

  • Blog
  • Case Studies
  • White Papers
  • Datasheets
  • Webinars
  • Videos
  • Infographics
  • Documentation

Company

  • About Us
  • Careers
  • Customer Service & Support
  • Community
  • Contact

© 2019 SolarWinds ITSM Israel Ltd. All Rights Reserved.

Terms | Privacy | Sitemap