IT service management (ITSM) is critical to just about every business, from the five-person consulting firm to the multinational enterprise employing thousands. If the computer infrastructure doesn’t work, the company pretty much doesn’t work.
But ITSM doesn’t have to be an on-site, end-to-end solution that costs tens of thousands of dollars up front. Software as a service (SaaS) ITSM is very cost effective, and that is a major reason why so many businesses of all sizes are shifting their ITSM software to the cloud. Here are 7 ways SaaS for ITSM saves money.
1. Subscription-Based Pricing
Subscription-based pricing is great, whether you employ six people or six thousand. Per-seat subscription to SaaS ITSM software means you’re paying for however many people are actually using the software, and each subscription covers every part of that software package. No separate licenses necessary for service desk software and asset management software, because it’s all included in the subscription price.
2. Low Deployment Costs
With SaaS ITSM, up-front costs are minimized. Not only do deployments take place over hours or days rather than over weeks or months, there are no big up-front fees as there are with on-site installations. Deployment of good SaaS ITSM software won’t take your IT professionals away from their other duties the way an on-premises installation would.
3. Low Upgrade Costs (Innovation is Baked In)
With SaaS products, upgrades are part of the subscription price, and they happen automatically. Not only that, upgrades with many SaaS offerings take place several times per year, so you’re always keeping up with the state of the technology. With legacy software systems, upgrades can be expensive and time-consuming.
4. Low Hardware Costs
To successfully deploy SaaS solutions, you need sufficient bandwidth, but you don’t need special hardware. No on-site server is required, and the software is accessed via browser, just like Google Spreadsheets or any other cloud application your company uses. Implement a SaaS ITSM product and you don’t have to worry about your server breaking down or about reinstalling software after a disaster.
However, if you can afford the hardware that downloads coffee direcly to your desk, it’s totally worth it.
5. Economies of Scale Available to Smaller Companies
Subscription pricing allows tiny businesses to enjoy the benefits of economies of scale. For a small shop, spending $10,000 or $20,000 on hardware and software for an on-site ITSM product simply isn’t feasible. However, a two-seat subscription to powerful cloud-based ITSM software is very affordable. And, in many cases, you can try out the software free before committing to it.
6. Avoidance of Fines for Expired Licenses
Ever get a letter informing you there’s going to be a software audit at your company? It’s the kind of thing that can keep an IT service manager up all night wondering if the company’s IT asset management program has done its job properly and prevented software license lapses. Subscription pricing does away with worries about insufficient or expired software licenses, and the financial headaches that can go with them.
7. Easy Scaling Up or Down
Is your company growing rapidly? You can add subscriptions to SaaS ITSM products quickly and easily, so your new people can be up and running right away. Are you losing a few people to budget cuts? You can cancel their software subscriptions and avoid the bad taste in your mouth that comes from knowing you’ve paid for software licenses that are going unused. Easy scalability is one of the best things about SaaS ITSM.
It’s not a stretch to say that SaaS is revolutionizing many aspects of software deployment, and cost is a major part of that. AtSamanage, we make SaaS service desk software that incorporates powerful IT asset management features as well as up-to-the-minute features like mobile apps and remote desktop capabilities that make your IT professionals’ jobs easier. Cost savings are one of the biggest drivers of the shift to the cloud. See how your company can save big with SaaS ITSM. You may be very pleasantly surprised.
About Greg Ghia
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