When your company’s IT service management (ITSM) is run from the cloud, you immediately benefit from time savings; saving time frees up resources for more important tasks like engaging with customers, improving products and services, and enjoying a healthier balance sheet.
How does SaaS ITSM save your business time? Here are 7 ways.
1. Quick Deployment
With cloud-based IT service management, software deployment is measured in hours to days rather than weeks to months as with on-site software. In some cases, you can purchase your per-seat subscription and have the software up and running the same day. No more waiting around for all the hardware and software pieces to fall into place before you can use your new ITSM software.
2. Quick Upgrades
On-site upgrades can be disruptive to the IT department and the rest of the workforce if servers are being taken off-line for the process. With SaaS applications, upgrades take place automatically, and you generally get multiple upgrades in a year (compared with major on-site upgrades that happen every 18 months or so). With SaaS, you’re always assured that everyone is working with the same up-to-date software version at all times.
3. No On-Site Hardware Support Required
With SaaS ITSM, the hardware running the system is remote. You don’t have to worry about a hardware crash taking your key IT players off-task to make repairs or replace a trashed server. No worries about a flood wiping out your entire ITSM system or a new and enthusiastic custodian Windexing a server to death. Your SaaS provider takes care of disaster prevention, redundant hardware, and disaster recovery.
4. Software Support Included in Cost
Software support is part of the cost of your SaaS subscription. Most SaaS ITSM offerings are customizable and flexible without the hassles of custom code rewrites. This makes upgrades go faster too. Upgrading on-site software that’s been customized with custom code can be an ordeal, but with SaaS, since your customization is made through your interface with the software, upgrades are quicker and smoother.
5. Integration With Other Software
Your SaaS solution may not save you that much time if it doesn’t play nicely with other apps your business relies on. Fortunately, top SaaS ITSM providers make sure their products integrate with popular business products like Google Apps, Chatter, Salesforce, and network monitoring systems. Security integration is also a high priority of trusted SaaS ITSM software.
6. Remote Access Maximizes Flexibility
When it’s outside regular business hours and an IT problem occurs, your IT professional on call doesn’t necessarily have to make a trip to the office to take care of it. Since the software is delivered as a service, it can be accessed wherever there is an internet connection. And with new mobile apps rapidly being added, assessing a situation remotely is even more convenient.
7. Intuitive Interfaces Mean Less Training
One of the things SaaS providers prioritize is intuitive user interfaces. Training is no longer a weeklong event involving big manuals and intensive indoctrination into a software provider’s user interface. SaaS ITSM software is designed to require a minimum of training, so your team can be using it effectively as quickly as possible.
If you’re not using a cloud-based ITSM program, you could be missing out on significant time savings. Beyond immediate time savings involved with deployment and upgrades, you save time with integration between your ITSM software and other business apps you use. You’ll save time troubleshooting hardware and software, and user interfaces are designed to minimize training needs.