As BMC Remedy customers prepare for the upgrade to version 7 of their IT service management (ITSM) solution, many wonder if migrating to a SaaS-based IT service management system will be more economical, and deliver greater value.
The answer is yes! A SaaS-based IT service desk can offer faster, more significant return on investment, lower total cost of ownership, and greater productivity than an on-premise one. In fact, substantial benefits can be achieved in several areas, including:
Eliminate the Upgrade Cycle
With On-demand IT service management systems, the vendor takes care of all the upgrade and maintenance of the software for you. New functionality and features are introduced with no effort from your side. This means that you are relieved from the vicious software upgrade cycle and are no longer required to take action when your software vendor declares end-of-life for the release you are currently using. This frees your internal IT resources to focus on other priorities instead of spending their time constantly upgrading and patching on-premise software.
On-premise ITSM tools like BMC Remedy need supporting hardware. And, the upgrade to version 7 will likely require customers to purchase newer, more modern servers to support the production application, as well as redundant or back-up operations.
Its important to note that internal IT staff will need to spend significant amounts of time administering these servers, in addition to any required databases and other hardware. This will not only cost money, it will distract IT teams from more strategic technology initiatives.
With SAManage, all system components are already deployed at our state-of-the-art data center. The cost and time associated with adding new hardware to support upgrades to new versions or new features are our responsibility – not yours. Additionally, we work tirelessly to monitor, manage, and enhance the environment, and keep all hardware and other components performing at peak levels. So IT resources are freed from day-to-day administration, so they can focus on those technology projects that have a positive impact on the bottom line.
On-premise ITSM solutions can be complex and difficult to navigate, hindering the productivity of users. But, our SaaS-based IT service management system offers unparalleled user-friendliness. In fact, its as easy to use as Gmail, Facebook, and other popular Web applications. So, IT support operations are as efficient as possible, and staff is more productive than ever before.
Eliminate Vendor Maintenance and Consulting Fees
Like most providers of on-premise software applications, BMC charges customers an annual maintenance fee – as much as 20% of the original purchase price. Upgrades will also require the assistance of expert consultants, whose fees can equal the same amount as yearly maintenance. But for companies who leverage our SaaS-based IT service management system, the cost of ongoing administration is included in the already low monthly fee. And, since all upgrades are performed by our own skilled and knowledgeable staff, and take place with no cost or disruption on our clients’ part, our SaaS-based IT service desk eliminates the need to hire expensive consultants.
The Bottom Line
The truth is, subscribing to a SaaS-based IT service desk like SAManage will cost a mere fraction – about one-fifth – of what it costs to operate an on-premise IT Service Management system over a three year period. Additionally, solutions from SAManage make IT support teams more efficient, empowering them to deliver better service to end users.
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