Connecting IT to the People
The Social ITSM is about better communication between IT and the people it is serving. It is about empowering users to more effectively resolve their issues and obtain knowledge by bringing the power of social enterprise software into the IT service desk. Social software such as Salesforce Chatter provides a new channel for support requests, in addition to your email and self-service portal.
SAManage for Salesforce Chatter
SAManage seamlessly integrates with social software such as Salesforce Chatter, bringing you the best of both worlds. After authenticating your SAManage account with Salesforce Chatter, users simply send a message to a unique Chatter support address, which becomes a new incident in your service desk. Once a service request is created, users and service desk agents can easily communicate either via Chatter or via SAManage.
Retain and reuse the knowledge
Social enabling of your IT service desk allows users to search the knowledgebase in your social software and resolve their issues without contacting the service desk. To get started with SAManage for Salesforce Chatter, go to your account’s setup section and activate Social ITSM.
SAManage Cloud for Clunkers Program
Growing weary of your legacy on-premise IT service management tool? Tired of the high cost of ownership? The endless cycle of being forced to upgrade to newer releases with little value?The Social IT Service Desk Click To Tweet