A leadership or supervisory position opens up on your IT help desk. It’s time for one of your workers to take the next step in their career. Who’s moving up? Here is a handy guide for identifying your workers who are ready to stretch their wings and begin flying.
Give Workers the Opportunity to Grow
All your workers should be given the chance to prove what they can do. This means assigning tasks that are a little outside their comfort zones. Ask them to do a higher level task from time to time, and notice which ones meet (and surpass) expectations. These are your next promotees.
Look for Workers Seeking More Responsibilities
Moving up the chain of command requires taking on an increasing amount of responsibility and being ready for the accountability that comes with it. Which of your workers are showing that they can excel under a tough workload? Which are asking for more responsibility and take on extra work instead of just watching the clock? These workers are ready for more.
Look for Workers Who are Natural Coaches and Mentors
When you have a new hire or a visitor on the help desk, which workers reach out to help them learn and understand? Natural coaches and those who willingly and graciously mentor others are a rare breed. These are definitely the men and women you want to promote and hone into supervisors and managers.
Look for Workers Who Give and Receive Healthy Feedback
The ability to respectfully, openly, professionally offer and receive feedback is the mark of a true leader. Do you have team members who offer helpful advice to their peers, and are open and straightforward when it comes to voicing their opinions? Look for workers who bring to light solutions instead of constantly voicing complaints about the problems. Also, promote those who can take feedback and constructive criticism with grace, poise, and a good attitude.
Look for Workers With a Proven Track Record
When it’s time to promote, a candidate’s “numbers” and “stats” on the help desk shouldn’t be the only consideration — but should be a consideration. Promote workers who can prove that their work produces real results. Though the race does not always go to the speediest, nor the fight to the strongest, a candidate for a promotion should prove he or she can win races and face a battle or two with success.
Look for Workers Who Enjoy Learning
Which workers groan and moan when you have to go to another training session or study a manual on the new asset management software? Those in higher-level positions have to be able and willing to learn new things continually. Promote those who are hungry for knowledge and want to take in as much new information as they can get hold of. As quickly as technology is moving today, those unwilling to dig in and learn get left behind rapidly.
Above all, look for help desk employees with a great attitude. Workers pick up on the attitudes of their supervisors and managers. Promoting those with a great work ethic, positive outlook, and willingness to learn, grow, and improve continually will foster this attitude across the IT department, and potentially throughout the organization.