ITSM software helps you deliver internal services in the most effective way possible. Businesses in most industries have certain core service in common. Employee onboarding and asset distribution are almost universal. The financial services industry, however, faces unique service delivery challenges in security, compliance, and technology upgrades.
In order to keep data secure, customer care at a maximum, and internal service flowing efficiently, financial companies need ITSM strategies that can handle a continuously evolving industry with global reach.
Prioritizing financial security
Where are the security risks? Which incidents can leave you vulnerable if not promptly addressed? Do stakeholders have full visibility into security incidents? How long does it take your team to resolve security issues?
These questions are difficult to answer if everything is handled through spreadsheets and emails. Furthermore, incident priority is often left up to a single opinion – the recipient of the notification. With multiple business tools and platforms that don’t always communicate with each other, accurate reporting is little more than a pipe dream.
An effective ITSM solution will help prioritize the security incidents most important to the business. It will ensure full visibility and accurate reporting, so you know your team is handling sensitive data as effectively as possible.
One immediate benefit of modern service technology is automation through the routing and prioritization processes. For instance, all tickets with the words “security,” “data,” or “breach” could be automatically set to critical priority, or automatically routed to the team of technicians best suited to handle such incidents. Don’t leave it up to the requester to decide who to alert, and don’t waste time making someone fish through all the incidents looking for security issues. Automations can handle these important steps with accuracy and efficiency upon creation of tickets.
Preparing for technology’s impact
Financial services are more reliant than ever on software, mobile applications, and other pieces of technology. Any little change in IT services, networks, or access could impact a large number of customers or any number of service teams within the organization.
An effective service management solution will help the IT team plan, execute, and measure the effects of changes and releases. The extra preparation, full visibility, and testing will help prevent outages or disruptions to services that your customers depend on.
Bandwidth for your IT team is constantly stretched as a result of the organization’s reliance on technology. Wasted time on repeated break/fix issues and repeated incidents costs valuable time and resources. That’s why the self-service portal is as valuable to financial services as it is to any other industry.
As financial services evolve to meet the needs of the modern customer, IT service management will play an important role in maintaining efficiency for the organization. To learn more about modern services and automations, download our white paper, 101+ Ways to Automate Your Workplace.
About Chris McManus
Chris McManus is a Senior Content Specialist at Samanage with a variety of media and creative content experience. He works with Samanage customers on case studies, webinars, and spotlight videos.
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