Most organizations are using some form of IT asset management (ITAM), whether it be a spreadsheet to track inventory or a more robust software solution. However, as an organization grows and desires deeper insights around assets and their dependencies, the jump from an ITAM solution to a configuration management database (CMDB) solution may feel daunting.
Here are a few reasons why a CMDB solution should be considered as a next step in managing your assets.
Automation makes work more efficient
This is most obvious for those who are still in the earliest stages of asset management, manually entering and managing asset inventory details in a spreadsheet. But, even for those further along in the asset management process, automations, including the auto discovery tool, built into a strong CMDB solution can save significant time and frustration.
Visibility leads to action
The most valuable benefit of an CMDB solution is the visibility it gives organizations into the dependencies that exist between assets and the services that are dependent on those assets. A solid understanding of dependencies enables quicker resolution times and greater business continuity when a disruption or outage occurs.
IT’s value is quantified
With a greater understanding of dependencies also comes a clearer view into the value of the IT team and the services they deliver. Clearly connecting services to the assets they are dependent on, and defining the potential business impact that a disruption can cause, quantifies the value an IT team provides to the business.
Samanage CMDB, Enterprise Edition
Samanage recently introduced Samanage CMDB, Enterprise Edition, available on the Salesforce AppExchange. It captures all critical assets, services, and relationships through configuration items (CI) and gives the most up-to-date configuration of an environment to maximize service success.
Customers can extend and integrate Samanage CMDB, Enterprise Edition with their own infrastructure and use the new solution to provide complete visibility into infrastructure configuration and dependencies. With this visibility, organizations can rapidly restore service and ensure non-disruptive changes to assets and IT services.
The new solution is designed to complement Samanage Service Desk, Enterprise Edition which is also available on the Salesforce AppExchange.