Enterprise software in general, and IT management software in particular, is shifting to a cloud-based delivery model due to the many benefits to businesses. One of the main benefits is cost. Software as a service (SaaS) simplifies the financial aspect of enterprise software because it does away with many expenses, including:
- Up-front investments in software licenses
- Annual maintenance contracts with no way to opt out
- Servers to run the software
- Installation, management, patching, and upgrading of software
- Consultants and other specialists to make the software work
Furthermore, SaaS is quicker to deploy, uses an easy-to-predict subscription payment model, and makes vendors more accountable: since they aren’t locking you in with a software license, you’re free to get your software elsewhere when your subscription is up. If you’re considering SaaS service desk and IT asset management software, you’ll save on implementation and deployment, cost of the software itself, and cost of updates, patches, and upgrades.
Implementation and Deployment of Cloud Service Desk Software
Implementation fees include the cost of professional services, as well as infrastructure testing before and after the software is installed. With SaaS software, you can expect to save up to 30% over the cost of on-premise software due to quicker deployment time, limited requirements for customization, and lack of application and infrastructure testing. In general, implementation of an on-premise software solution for 50 people costing $1,500 would only cost around $200 for the equivalent SaaS solution. The faster deployment of a cloud service desk and IT asset management solution alone will save due to the fact that there is much less disruption to business functions than if the software were installed on-site.
Cost of the Software Itself
User licenses and subscriptions are lower for SaaS software than for on-site software. With on-premise software, expect user fees to be several times as much per user as the subscription fees involved with SaaS software. Annual maintenance fees, which can run a few hundred dollars per user per year for on-premise software, are built into the low subscription costs of the equivalent SaaS software. Since SaaS service desk and IT asset management software charges a flat fee, those 20% to 30% annual maintenance fees are a thing of the past once you make the switch.
Cost of Software Updates, Patches, and Upgrades
The cost of upgrades is another place where SaaS really shines in comparison with on-premise software. Suppose you upgrade your 50-seat licensed software every four years. Expect to pay at least a couple thousand dollars for these upgrades. But with SaaS, upgrades are also rolled into annual subscription fees. Many companies — particularly small start-ups — like the fact that with SaaS service desk software, they are able to spread payments across the entire term of the contract rather than pay big up-front license and implementation costs. They also like the fact that SaaS means that there are fewer servers on the premises to house and maintain, since the software is run off-site and delivered over the web.
When your business chooses outstanding cloud service desk and IT asset management software like SAManage, your IT department is able to configure the application for your specific needs by flipping switches in their interface rather than altering code. Not only that, patches and upgrades can be applied as frequently as necessary by the software provider with far less hassle than what’s involved in patching and upgrading on-premise software. With SAManage, deployment is quick, your IT department can easily configure the software for your particular business environment, and you have the knowledge that you’re always using the latest version of the software.
The SaaS service desk provides so many advantages over its on-premise counterpart that it is rapidly becoming the standard for having an IT service desk that’s powerful, user-friendly, and cost-effective.