Facilities as a Service Provider: It’s More Than Light Bulbs
IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.
by Danielle Livy on March 20, 2018
The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of HR) can create a catalog item that assigns tasks and organizes workflows from every step of the onboarding process.
by Chris McManus on March 15, 2018
IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at how consolidating communication tools and effectively spreading an employee service management strategy to every department can consolidate, improve, and scale communication in key areas of the organization.
by Danielle Livy on March 13, 2018
You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees it serves. As goals and expectations change, ITIL is flexible to help meet them.
by Chris McManus on March 1, 2018
Big data has made its way into just about every business unit, proving its value in streamlining operations, improving service, and reducing cost. It’s understandable, then, that the very department so instrumental in managing the influx and distribution of data would look at how they can use it to improve their own services.
by Guest Author on February 27, 2018
Once you've built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee services together, making it easy for employees to find solutions in just a few clicks.
by Chris McManus on February 15, 2018