Samanage in the #1 Spot for User-Friendly ITSM Software
Samanage placed first in a Capterra ranking of the top 20 user-friendly ITSM software products.
by Audrey Beckett on February 23, 2017
As Information Technology (IT) continues to grow in importance with virtually every business, regardless of size or industry focus, and as technology continues to drive to a commodity instead of boutique service, many see IT as a business area primed to take a leadership role in the evolution of the shared services model.
by Danielle Livy on February 21, 2017
You saw the news earlier this week — Samanage introduced a new product. The Samanage Service Desk, Enterprise Edition is more than just a partnership with Salesforce, it’s just the beginning of bringing service management to the entire organization. In today’s competitive business environment, both a data- and customer-driven approach are required for organizational success. […]
by Audrey Beckett on February 16, 2017
Cost cutting is an ongoing requirement for organizations, yet keeping service levels high while cutting costs is a challenge. One way to approach this is by utilizing a Shared Services model for various functions.
by Oz Merchant on February 7, 2017